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What is the primary reason for growth of Decision-Making Information Systems?
A. People need to analyze large amounts of information
B. People must make decisions quickly
C. People must apply sophisticated analysis techniques, such as modeling and forecasting to
make good decisions
D. People must protect the corporate asset of organizational information
E. All of the above
2. Which of the following represents a top-down structure for decision-making in a typical
organization?
A. Operational, Managerial, and Strategic
B. Managerial, Operational, and Strategic
C. Strategic, Operational, and Managerial
D. Strategic, Managerial, and Operational
3. When a company is evaluating whether or not to produce a new product, it is typically a
_____________ decision.
A. Operational
B. Managerial
C. Strategic
D. All of the above
4. Which of the following is a common example of a TPS operational accounting system?
A. Payroll system
B. Expert system
C. CRM system
D. CAD system
5. Where is the data stored that is often used to source the data and information contained in
decision support and executive information systems?
A. Transaction processing systems
B. AI systems
C. Expert systems
D. CRM system
6. Which system is used for day-to-day business operational decisions?
A. Transactional Processing System (TPS)
B. Decision Support System (DSS)
C. Executive Information System (EIS)
D. None of the above
7. The basic building block of data is provided by ______ system which is further used by other
systems for deriving analytical information.
A. Transactional Processing System (TPS)
B. Decision Support System (DSS)
C. Executive Information System (EIS)
D. None of the above
8. The Executive Information System analyzes information to help executives in making _____
business decisions.
A. Operational
B. Managerial
C. Strategic
D. None of the above
9. Which of the following is an example of a neural network?
A. Banks use neural networks to find opportunities in financial markets.
B. Police use neural network software to fight crime.
C. Fraud detection widely uses neural networks.
D. All are examples of neural networks
10. Which feature can a neural network possess?
A. Learning and adjusting to new circumstances on their own.
B. Functioning without complete or well-structured information.
C. Coping with huge volumes of information with many dependent variables.
D. All are features of neural networks.
11. What does examining business processes helps an organization determine?
A. Bottlenecks
B. Create duplicate activities
C. Separate related activities
D. All of the above
12. _____________________________ result in a product or service that is received by an
organization’s external customer.
A. Business facing processes
B. Customer facing processes
C. Product facing processes
D. Supplier facing processes
13. What is a graphic description of a process, showing the sequence of process tasks, which is
developed for a specific purpose and from a selected viewpoint?
A. Information process model
B. Leadership process model
C. Business process model
D. Graphic process model
14. What represents the current state of the operation that has been mapped, without any specific
improvements or changes to existing processes.
A. As-Is process models
B. To-Be process models
C. Past process models
D. Future process models
15. What is a business process?
A. The analysis and redesign of workflow within and between enterprises
B. A standardized set of activities that accomplish as specific task, such as processing a
customer’s order
C. Integrates all departments and functions throughout an organization into a single TI system so
that employees can make decisions by viewing enterprisewide information on all business
operations
D. None of the above
16. What is business process reengineering?
A. The analysis and redesign of workflow within and between enterprises
B. A standardized set of activities that accomplish as specific task, such as processing a
customer’s order
C. Integrates all departments and functions throughout an organization into a single TI system so
that employees can make decisions by viewing enterprisewide information on all business
operations
D. None of the above
17. What is the purpose of business process reengineering?
A. To make all business processes best-in-class
B. To make all employees best-in-class
C. To make all business partners best-in-class
D. All of the above
18. Which company used BPR to change its industry by implementing a mobile claims process?
A. Saab
B. Progressive Insurance
C. Trek
D. Charles Schwab
19. What encompasses all organizational information and its primary purpose is to support the
performing of managerial analysis tasks?
A. Transactional information
B. Analytical information
C. Timeliness
D. Quality
20. Which of the following is an example of transactional data?
A. Trend projection
B. Sales projection
C. Purchasing stock
D. All of the above
21. Which of the following is not a reason for the growth of decision-making information systems?
A. People need to analyze large amounts of information
B. People must make decisions quickly
C. People must apply sophisticated analysis techniques to make good decisions
D. People no longer have to worry about protecting the corporate asset of organizational
information
22. Which of the following is a quantitative model typically used by a DSS?
A. Sensitivity analysis
B. What-if analysis
C. Goal-seeking analysis
D. All of the above
23. What is the study of the impact that changes in one (or more) parts of the model have on other
parts of the model?
A. Drill-down
B. Sensitivity analysis
C. Statistical analysis
D. Goal-seeking analysis
24. What finds the inputs necessary to achieve a goal, such as a desired level of output?
A. Drill-down
B. Sensitivity analysis
C. What-if analysis
D. Goal-seeking analysis
25. What is consolidation?
A. Involves the aggregation of information and features simple roll-ups to complex groupings of
interrelated information.
B. The ability to look at information from different perspectives
C. Enables users to get details, and details of details, of information
D. Finds the inputs necessary to achieve a goal such as a desired level of output
26. What is drill-down capability?
A. Involves
