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Chapter 02 Strategic Training
Student: ___________________________________________________________________________
1. Which of the following is true about a learning organization?
A. A learning organization discourages learning at the group and organizational levels.
B. A learning organization restricts employees from experimenting with products and services.
C. In a learning organization, employees learn from failure and from successes.
D. In a learning organization, employees are discouraged from asking questions and admitting
mistakes.
2. The strategic training and development process begins with:
A. choosing strategic training and development initiatives.
B. identifying the business strategy.
C. developing websites for knowledge sharing.
D. identifying measures or metrics.
3. The final step of the strategic training and development process involves:
A. choosing strategic training and development initiatives.
B. identifying the business strategy.
C. identifying measures or metrics.
D. creating concrete training and development activities.
4. _____ typically includes information on the customers served, why the company exists, what the
company does, the value received by the customers, and the technology used.
A. Balanced scorecard
B. Vision
C. Mission
D. Code of conduct
5. A SWOT analysis is typically conducted in the _____ step of the strategic training and
development process.
A. business strategy formulation and identification
B. strategic training and development initiatives
C. training and development activities
D. measures or metrics identification
6. _____ involves examining a company’s operating environment to identify opportunities and
threats.
A. Internal analysis
B. Gap analysis
C. External analysis
D. Pareto analysis
7. Which of the following is true with regard to SWOT analysis?
A. In a SWOT analysis, external analysis attempts to identify the company’s strengths and
weaknesses.
B. A SWOT analysis represents the strategy believed to be the best alternative to achieve the
company goals.
C. A SWOT analysis is typically conducted in the strategic training and development initiatives
identification step of the strategic training and development process.
D. A SWOT analysis provides a company the information needed to generate several alternative
business strategies and make a strategic choice.
8. Business-level outcomes chosen to measure the overall value of training or learning initiatives are
referred to as _____.
A. values
B. goals
C. business strategies
D. metrics
9. The _____ considers four different perspectives: customer, internal, innovation and learning, and
financial.
A. SWOT analysis
B. value chain analysis
C. BCG matrix
D. balanced scorecard
10. Which of the following is true of roles of managers?
A. Line managers spend lesser time managing individual performance and developing employees
than midlevel managers or executives do.
B. Midlevel managers or executives are not involved in planning and allocating resources,
coordinating interdependent groups, and managing change.
C. The roles that managers have in a company do not influence the focus of training
development, and learning activity.
D. Regardless of their level in a company, all managers are expected to serve as spokespersons
to other work units, managers, and vendors.
11. As a marketing agent, the CEO of a company is responsible for:
A. promoting the company’s commitment to learning by advocating it in speeches, annual reports,
interviews, and other public relations tools.
B. serving as a role model for learning for the entire company and demonstrating a willingness to
learn constantly.
C. taking an active role in governing learning, including reviewing goals and objectives and
providing insight on how to measure training effectiveness.
D. developing new learning programs for the company and providing resources online.
12. _____ refers to the company’s decisions regarding where to find employees, how to select them,
and the desired mix of employee skills and statuses.
A. Concentration strategy
B. Staffing strategy
C. External growth strategy
D. Disinvestment strategy
13. Companies that emphasize innovation and creativity are labeled as _____.
A. clubs
B. academies
C. fortresses
D. baseball teams
14. In _____, financial and other resources are not available for development so companies tend to
rely on hiring talent from the external labor market.
A. clubs
B. fortresses
C. baseball teams
D. academies
15. Uniqueness refers to:
A. the employee potential to improve company effectiveness and efficiency.
B. the extent to which training and learning is centralized in an organization.
C. the extent to which employees are rare and specialized and not highly available in the labor
market.
D. the picture of the future an organization wants to achieve.
16. Job-based employees are characterized by:
A. high value and high uniqueness.
B. high value and low uniqueness.
C. low value and low uniqueness.
D. low value and high uniqueness.
17. Which of the following positions is characterized by high value and low uniqueness?
A. Lab technician
B. Scientist
C. Secretarial staff
D. Legal adviser
18. Companies adopting the _____ strategy need to train employees in job-search skills and to focus
on cross-training remaining employees.
A. concentration
B. disinvestment
C. external growth
D. internal growth
19. A(n) _____ strategy focuses on new market and product development, innovation, and joint
ventures.
A. disinvestment
B. privatization
C. external growth
D. internal growth
20. Development of organizational culture that values creative thinking and analysis is typically the
training implication of the _____ strategy.
A. concentration
B. disinvestment
C. internal growth
D. external growth
21. Which of the following is true of centralized training?
A. Centralized training function helps drive stronger alignment with business strategy.
B. In centralized training, training and development programs, resources, and professionals are
housed in a number of different locations and decisions about training investment, programs,
and delivery methods are made from those departments.
C. A centralized training function hinders the development of a common set of metrics or
scorecards to measure and report rates of quality and delivery.
D. A centralized training function is largely ineffective in assisting companies manage talent with
training and learning during times of change.
22. Which of the following is true of the corporate university model?
A. The model allows a company to gain the advantages of decentralized training.
B. The client group includes stakeholders outside the company.
C. Corporate universities do not facilitate the use of new technology.
D. The model is characterized by five competencies: strategic direction, product design, structural
versatility, product delivery, and accountability for results.
23. Which of the following is true of the business-embedded (BE) model?
A. The BE function is customer-focused.
B. A BE training function views trainees as marketers.
C. A BE training function does not guarantee that training will improve performance.
D. Training functions organized by the BE model does not involve line managers.
24. Seth Mason, a product manager working in a manufacturing firm, is highly anxious about change.
When the top management of Mason’s firm made it mandatory for all product managers to
undergo a series of skills trainings, he told his superior that he would be uncomfortable with the
process. He added that he was certain of not being able to cope with the new developments. In
this instance, Seth Mason is demonstrating _____.
A. indifference to change
B. uniqueness
C. resistance to change
D. loss of control
25. _____ relates change to managers’ and employees’ ability to obtain and distribute valuable
resources such as data, information, or money.
A. Power
B. Control
C. Vision
D. Outsourcing
26. GreenTel, a telecom giant, has been using the service of Orpheus Inc. for training its employees.
According to a deal signed by the two companies, Orpheus Inc. is not only responsible for training
GreenTel’s employees but also for providing comprehensive administrative services to the
telecom giant. In this instance, GreenTel engages in _____.
A. task redefinition
B. internal analysis
C. disinvestment
D. outsourcing
27. Learning organizations emphasize that learning occurs not only at the individual employee level
but also at the group and organizational levels.
True False
28. In learning organizations, there is an understanding that failure provides important information.
True False
29. Tacit knowledge developed through experience and shared through interactions between
employees is easy to imitate.
True False
30. Companies need to restrict learning to classrooms in order to competently help employees
acquire knowledge and skills.
True False
31. Internal analysis involves examining the operating environment to identify opportunities and
threats.
True False
32. The strategic training and development initiatives vary by company depending on a company’s
industry, goals, resources, and capabilities.
True False
33. The process of identifying and collecting metrics is unrelated to training evaluation.
True False
34. Emphasis on the creation of intellectual capital and the movement toward high-performance work
systems using teams has resulted in employees performing many roles once reserved for
management.
True False
35. Skill-based pay systems base employees’ pay rates on what skills they are using for their current
jobs rather than the number of skills they are competent in.
True False
36. The CEO of a company is responsible for setting a clear direction for learning.
True False
37. Line managers spend lesser time managing individual performance and developing employees
than midlevel managers or executives do.
True False
38. In highly integrated businesses, training is likely to include rotating employees between jobs in
different businesses.
True False
39. For companies in an unstable or recessionary business environment, training programs focus
more on correcting skill deficiencies rather than preparing staff for new assignments.
True False
40. Companies that adopt state-of-the-art HRM practices that contribute to business strategy tend to
demonstrate no higher level of performance than firms that do not.
True False
41. Uniqueness refers to employee potential to improve company effectiveness and efficiency.
True False
42. Job-based employees are likely to receive less training than knowledge-based employees.
True False
43. Companies must always avoid involving unions in retraining and productivity-improvement
efforts.
True False
44. A centralized training function not only hampers the streamlining of processes but also denies the
company a cost advantage in purchasing training from vendors and consultants.
True False
45. Business process reengineering refers to the outsourcing of any business process, such as HRM,
production, or training.
True False
46. Outsourcing allows a company to focus better on its business strategy by saving both cost and
time.
True False
47. Describe the key features of a learning organization.
48. Define balanced scorecard. What are the four perspectives it considers? Provide examples of
metrics used to measure them.
49. List the various roles and responsibilities of a CEO.
50. Briefly describe the process of creating a corporate university.
51. What is internal marketing? List some successful internal marketing tactics.
Chapter 02 Strategic Training Key
1. Which of the following is true about a learning organization?
A. A learning organization discourages learning at the group and organizational levels.
B. A learning organization restricts employees from experimenting with products and services.
C. In a learning organization, employees learn from failure and from successes.
D. In a learning organization, employees are discouraged from asking questions and admitting
mistakes.
Difficulty Level: 1 Easy
Noe – Chapter 02 #1
2. The strategic training and development process begins with:
A. choosing strategic training and development initiatives.
B. identifying the business strategy.
C. developing websites for knowledge sharing.
D. identifying measures or metrics.
Difficulty Level: 1 Easy
Noe – Chapter 02 #2
