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Chapter 02 Managing Diversity: Releasing Every Employee’s Potential

 

 

 

 

True / False Questions

 

1. Diversity represents the multitude of individual differences that make people different from and similar to each other.

 

True    False

 

2. Diversity encompasses both differences and similarities.

 

True    False

 

3. Diversity is an issue of age, race, and gender.

 

True    False

 

4. Affirmative action is the same as managing diversity.

 

True    False

 

5. Personality is the central layer of diversity and represents a stable set of characteristics responsible for a person’s identity.

 

True    False

 

6. Internal dimensions of diversity are more likely than external dimensions to be under our control.

 

True    False

 

7. Educational background represents an internal dimension of diversity.

 

True    False

 

8. Sexual orientation represents an external dimension of diversity.

 

True    False

 

9. External dimensions of diversity contain an element of control or choice.

 

True    False

 

10. Work location represents an organizational dimension of diversity.

 

True    False

 

11. Employment laws require organizations to reasonably accommodate employees’ sincerely held religious practices even if doing so would impose an undue hardship on the employer.

 

True    False

 

12. Flexible scheduling and job reassignments are examples of reasonable accommodation.

 

True    False

 

13. Affirmative action is an outgrowth of equal employment opportunity legislation.

 

True    False

 

14. Although affirmative action created tremendous opportunities for women and minorities, it does not foster the type of thinking that is needed to effectively manage diversity.

 

True    False

 

15. Discrimination occurs when employment decisions about an individual are due to reasons not associated with performance or are not related to the job.

 

True    False

 

16.Affirmative action programs typically impose quotas on employers.

 

True    False

 

17. Affirmative action plans are viewed more positively by people who are conservatives and Republicans.

 

True    False

 

18. Affirmative action plans are not supported by people who possess racist or sexist

attitudes.

 

True    False

 

19. The goal of affirmative action programs is to enable people to perform up to their maximum potential.

 

True    False

 

20. Women hired under affirmative action programs exhibit higher performance when they believe they are hired due to their competence.

 

True    False

 

21.Managing diversity enables people to perform up to their maximum potential through changing an organization’s culture and infrastructure.

 

True    False

 

22. The primary reason for managing diversity is the ability to grow and maintain a business in an increasingly competitive marketplace.

 

True    False

 

23. Organizations can use diversity as a strategic advantage if employees fail to contribute their full talents, abilities, motivation, and commitment.

 

True    False

 

24. Workforce demographics are statistical profiles of the characteristics and composition of the adult working population.

 

True    False

 

25. The term glass ceiling was used to represent an absolute barrier or solid roadblock that prevented religious minorities from advancing to higher-level positions.

 

True    False

 

26.The phenomenon of glass ceiling resulted in women finding themselves in lower-

level jobs.

 

True    False

 

27. The phenomenon of glass ceiling resulted in women finding themselves in jobs with more visibility, power, and influence.

 

True    False

 

28. Minorities experience more pyschological support than whites.

 

True    False

 

29. College graduates are typically lacking in terms of teamwork skills, critical thinking, and analytic reasoning.

 

True    False

 

30. Millennials account for the largest block of employees in the workforce.

 

True    False

 

31. Many Millennials are being managed by Boomers who possess very similar sets

of personal traits.

 

True    False

 

32.Gen Xers are patriotic, loyal, disciplined, and have respect for authority.

 

True    False

 

33. Millennials are entitled, civic minded, and have close parental involvement.

 

True    False

 

34. As well-educated workers begin to look for jobs commensurate with their qualifications and expectations, absenteeism and turnover likely will increase.

 

True    False

 

35. Simple work assignments should be provided in order to keep older workers engaged and committed to working.

 

True    False

 

36. Equal access to training and learning opportunities when it comes to new technology will help to keep older workers engaged and committed to working.

 

True    False

 

37. Social categorization theory implies that similarity leads to liking and attraction, thereby fostering a host of positive outcomes.

 

True    False

 

38.Social categorization theory predicts that heterogeneity is better than homogeneity in terms of affecting work-related attitudes, behaviors, and performance.

 

True    False

 

39. According to information/decision-making theory, diverse groups are more likely to possess a broader range of task-relevant knowledge, skills, abilities, opinions, and perspectives than less diverse groups.

 

True    False

 

40. Diverse groups are expected to do a better job in later phases of problem solving.

 

True    False

 

41. Diversity can enhance the number of contacts a group or work unit has at its disposal.

 

True    False

 

42. According to information/decision-making theory, homogeneous groups make better quality decisions than more heterogeneous groups.

 

True    False

 

43.Fault lines form when work-group members possess varying demographic

characteristics.

 

True    False

 

44. Ethnocentrism represents the feeling that one’s cultural rules and norms are superior or more appropriate than the rules and norms of another culture.

 

True    False

 

45. An overabundance of political savvy on the part of diverse employees is one barrier to implementing successful diversity programs.

 

True    False

 

46. Diversity climate is a subcomponent of an organization’s overall climate.

 

True    False

 

47. Sexual harassment is an example of hostile work environments.

 

True    False

 

48. R Roosevelt Thomas Jr includes the category “deny” in his generic action options.

 

True    False

 

49.Differences are encouraged when using R Roosevelt Thomas Jr’s suppression approach.

 

True    False

 

50. R Roosevelt Thomas Jr’s isolation approach maintains the current way of doing things by setting the diverse person off to the side.

 

True    False

 

51. Differences are highly valued when an organization uses R Roosevelt Thomas

Jr’s toleration approach.

 

True    False

 

 

 

Multiple Choice Questions

 

52.Which of the following statements is true about diversity?

 

 

1. It is synonymous with similarities among different groups of people.

 

1. It synonymous with affirmative action.

 

1. It represents the multitude of individual differences and similarities that exist among people.

 

1. It is an issue of age, race, or gender.

 

1. It is an issue of being Catholic, Jewish, Protestant, Muslim, or Buddhist.

 

 

53. Which of the following is an example of reasonable accommodation of sincerely held religious beliefs?

 

 

1. Children in the workplace and mandatory child care

 

1. Regular 20 hour work weeks

 

1. Quotas on promotions

 

1. Flexible scheduling

 

1. Technical training for all senior executives

 

 

54._____ is the core layer of diversity.

 

 

1. Work location

 

1. Seniority

 

1. Race

 

1. Religion

 

1. Personality

 

 

55. Which of the following is an example of an external dimension of diversity?

 

 

1. Income

 

1. Gender

 

1. Physical ability

 

1. Race

 

1. Ethnicity

 

 

56. _____ is an example of an internal dimension of diversity.

 

 

1. Income level

 

1. Religious belief

 

1. Sexual orientation

 

1. Marital status

 

1. Educational background

 

 

57._____ is an example of an external dimension of diversity.

 

 

1. Sexual orientation

 

1. Ethnicity

 

1. Age

 

1. Personal habit

 

1. Race

 

 

58. _____ is an example of an internal dimension of diversity.

 

 

1. Race

 

1. Management status

 

1. Parental status

 

1. Income level

 

1. Religion

 

 

59. Marital status is an example of a(n) _____ dimension of diversity.

 

 

1. core

 

1. surface-level

 

1. organizational

 

1. internal

 

1. external

 

 

60._____ is an example of an organizational dimension of diversity.

 

 

1. Marital status

 

1. Physical appearance

 

1. Seniority

 

1. Sexual               orientation

 

1. Gender

 

 

61. Joey is a 36-year-old white male who works as a teacher in the Pacific

Northwest. He has 2 years seniority at his current organization. He is an introvert in social settings and he recently got divorced. His favorite hobbies include professional wrestling and wine tasting. Which of these characteristics represents an internal dimension of diversity?

 

 

1. Being 36

 

1. Loving wrestling

 

1. Living in the Pacific Northwest

 

1. Being divorced

 

1. Having 2 years on the job

 

 

62.Sven is a 51-year-old white male who works as a manager in the marketing department of a small organization in Sweden. He has 12 years seniority at his current organization. He is relatively outgoing in social settings and is married. His favorite hobbies include boxing and cooking. Which of these characteristics represents an organizational dimension of diversity?

 

 

1. Being 51

 

1. Loving boxing

 

1. Living in Sweden

 

1. Being married

 

1. Having 12 years seniority

 

 

63. _____ is an artificial intervention aimed at giving management a chance to correct an imbalance, an injustice, a mistake, and/or outright discrimination.

 

 

1. Ethnocentrism

 

1. Managing diversity

 

1. Cross -cultural training

 

1. Job redesign

 

1. Affirmative action

 

 

64.Which of the following is true about an affirmative action?

 

 

1. It legitimizes quotas.

 

1. It is viewed more positively by people who are liberals and Democrats than conservatives and Republicans.

 

1. It requires        companies to hire unqualified people.

 

1. It fosters the type of thinking that is needed to effectively manage diversity.

 

1. It is a natural intervention aimed at giving management a chance to correct an imbalance.

 

 

65. Affirmative action programs:

 

 

1. can only be imposed by the CEOs of the concerned companies.

 

1. impose quotas on employers.

 

1. require companies to hire unqualified people.

 

1. are the outgrowths of equal employment opportunity (EEO) legislation.

 

1. are embraced by white males in the workforce.