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Chapter 02 Managing Diversity: Releasing Every Employee’s
Potential
Student: ___________________________________________________________________________
- Diversity represents the multitude of individual differences that make people different from and similar to each other.
True   False
- Diversity encompasses both differences and similarities.
True   False
- Diversity is an issue of age, race, and gender.
True   False
- Affirmative action is the same as managing diversity.
True   False
- Personality is the central layer of diversity and represents a stable set of characteristics responsible for a person’s identity.
True   False
- Internal dimensions of diversity are more likely than external dimensions to be under our control.
True   False
- Educational background represents an internal dimension of diversity.
True   False
- Sexual orientation represents an external dimension of diversity.
True   False
- External dimensions of diversity contain an element of control or choice.
True   False
- Work location represents an organizational dimension of diversity.
True   False
- Employment laws require organizations to reasonably accommodate employees’ sincerely held religious practices even if doing so would impose an undue hardship on the employer.
True   False
- Flexible scheduling and job reassignments are examples of reasonable accommodation.
True   False
- Affirmative action is an outgrowth of equal employment opportunity legislation.
True   False
- Although affirmative action created tremendous opportunities for women and minorities, it does not foster the type of thinking that is needed to effectively manage diversity.
True   False
- Discrimination occurs when employment decisions about an individual are due to reasons not associated with performance or are not related to the job.
True   False
- Affirmative action programs typically impose quotas on employers.
True   False
- Affirmative action plans are viewed more positively by people who are conservatives and
Republicans.
True   False
- Affirmative action plans are not supported by people who possess racist or sexist attitudes.
True   False
- The goal of affirmative action programs is to enable people to perform up to their maximum
potential.
True   False
- Women hired under affirmative action programs exhibit higher performance when they believe they are hired due to their competence.
True   False
- Managing diversity enables people to perform up to their maximum potential through changing an organization’s culture and infrastructure.
True   False
- The primary reason for managing diversity is the ability to grow and maintain a business in an increasingly competitive marketplace.
True   False
- Organizations can use diversity as a strategic advantage if employees fail to contribute their full talents, abilities, motivation, and commitment.
True   False
- Workforce demographics are statistical profiles of the characteristics and composition of the adult working population.
True   False
- The term glass ceiling was used to represent an absolute barrier or solid roadblock that prevented religious minorities from advancing to higher-level positions.
True   False
- The phenomenon of glass ceiling resulted in women finding themselves in lower-level jobs.
True   False
- The phenomenon of glass ceiling resulted in women finding themselves in jobs with more
visibility, power, and influence.
True   False
- Minorities experience more pyschological support than whites.
True   False
- College graduates are typically lacking in terms of teamwork skills, critical thinking, and analytic reasoning.
True   False
- Millennials account for the largest block of employees in the workforce.
True   False
- Many Millennials are being managed by Boomers who possess very similar sets of personal
traits.
True   False
- Gen Xers are patriotic, loyal, disciplined, and have respect for authority.
True   False
- Millennials are entitled, civic minded, and have close parental involvement.
True   False
- As well-educated workers begin to look for jobs commensurate with their qualifications and expectations, absenteeism and turnover likely will increase.
True   False
- Simple work assignments should be provided in order to keep older workers engaged and committed to working.
True   False
- Equal access to training and learning opportunities when it comes to new technology will help to keep older workers engaged and committed to working.
True   False
- Social categorization theory implies that similarity leads to liking and attraction, thereby fostering a host of positive outcomes.
True   False
- Social categorization theory predicts that heterogeneity is better than homogeneity in terms of affecting work-related attitudes, behaviors, and performance.
True   False
- According to information/decision-making theory, diverse groups are more likely to possess a broader range of task-relevant knowledge, skills, abilities, opinions, and perspectives than less diverse groups.
True   False
- Diverse groups are expected to do a better job in later phases of problem solving.
True   False
- Diversity can enhance the number of contacts a group or work unit has at its disposal.
True   False
- According to information/decision-making theory, homogeneous groups make better quality decisions than more heterogeneous groups.
True   False
- Fault lines form when work-group members possess varying demographic characteristics.
True   False
- Ethnocentrism represents the feeling that one’s cultural rules and norms are superior or more appropriate than the rules and norms of another culture.
True   False
- An overabundance of political savvy on the part of diverse employees is one barrier to implementing successful diversity programs.
True   False
- Diversity climate is a subcomponent of an organization’s overall climate.
True   False
- Sexual harassment is an example of hostile work environments.
True   False
- R Roosevelt Thomas Jr includes the category “deny” in his generic action options.
True   False
- Differences are encouraged when using R Roosevelt Thomas Jr’s suppression approach.
True   False
- R Roosevelt Thomas Jr’s isolation approach maintains the current way of doing things by setting the diverse person off to the side.
True   False
- Differences are highly valued when an organization uses R Roosevelt Thomas Jr’s toleration approach.
True   False
- Which of the following statements is true about diversity?
- It is synonymous with similarities among different groups of people.
- It synonymous with affirmative action.
- It represents the multitude of individual differences and similarities that exist among people.
- It is an issue of age, race, or gender.
- It is an issue of being Catholic, Jewish, Protestant, Muslim, or Buddhist.
- Which of the following is an example of reasonable accommodation of sincerely held religious
beliefs?
- Children in the workplace and mandatory child care
- Regular 20 hour work weeks
- Quotas on promotions
- Flexible scheduling
- Technical training for all senior executives
- _____ is the core layer of diversity.
- Work location
- Seniority
- Race
- Religion
- Personality
- Which of the following is an example of an external dimension of diversity?
- Income
- Gender
- Physical ability
- Race
- Ethnicity
- _____ is an example of an internal dimension of diversity.
- Income level
- Religious belief
- Sexual orientation
- Marital status
- Educational background
- _____ is an example of an external dimension of diversity.
- Sexual orientation
- Ethnicity
- Age
- Personal habit
- Race
- _____ is an example of an internal dimension of diversity.
- Race
- Management status
- Parental status
- Income level
- Religion
- Marital status is an example of a(n) _____ dimension of diversity.
- core
- surface-level
- organizational
- internal
- external
- _____ is an example of an organizational dimension of diversity.
- Marital status
- Physical appearance
- Seniority
- Sexual orientation
- Gender
- Joey is a 36-year-old white male who works as a teacher in the Pacific Northwest. He has 2 years seniority at his current organization. He is an introvert in social settings and he recently got divorced. His favorite hobbies include professional wrestling and wine tasting. Which of these characteristics represents an internal dimension of diversity?
- Being 36
- Loving wrestling
- Living in the Pacific Northwest
- Being divorced
- Having 2 years on the job
- Sven is a 51-year-old white male who works as a manager in the marketing department of a small organization in Sweden. He has 12 years seniority at his current organization. He is relatively outgoing in social settings and is married. His favorite hobbies include boxing and cooking. Which of these characteristics represents an organizational dimension of diversity?
- Being 51
- Loving boxing
- Living in Sweden
- Being married
- Having 12 years seniority
- _____ is an artificial intervention aimed at giving management a chance to correct an imbalance, an injustice, a mistake, and/or outright discrimination.
- Ethnocentrism
- Managing diversity
- Cross-cultural training
- Job redesign
- Affirmative action
- Which of the following is true about an affirmative action?
- It legitimizes quotas.
- It is viewed more positively by people who are liberals and Democrats than conservatives and Republicans.
- It requires     companies to hire unqualified people.
- It fosters the type of thinking that is needed to effectively manage diversity.
- It is a natural intervention aimed at giving management a chance to correct an imbalance.
- Affirmative action programs:
- can only be imposed by the CEOs of the concerned companies.
- impose quotas on employers.
- require companies to hire unqualified people.
- are the outgrowths of equal employment opportunity (EEO) legislation.
- are embraced by white males in the workforce.
- Which of the following statements affirmative action is true?
- It imposes quotas on employers.
- It legitimizes quotas.
- It is not supported by people who possess racist or sexist
- It fosters the type of thinking that is needed to effectively manage diversity.
- It is a natural intervention.
- Affirmative action programs often have _____ effects on the job satisfaction of women and minority employees who supposedly benefited from them.
- negative
- minimal
- positive
- beneficial
- proactive
- Women and minorities hired on the basis of affirmative action were found to experience _____.
- more stress
- greater job satisfaction
- greater organizational commitment
- greater career satisfaction
- more competencies
- Paris was recently hired for a managerial position in a large high-tech firm. The organization has an active affirmative action program, and Paris thinks that the fact that she is female might have influenced the hiring decision. Paris is likely to experience _____ compared to employees selected solely on the basis of merit.
- less stress
- greater job satisfaction
- greater            organizational commitment
- greater career satisfaction
- negative stigmatization
- _____ involves creating organizational changes that enable all people to perform up to their maximum potential.
- Affirmative action
- Core dimension of diversity
- Managing diversity
- Valuing diversity
- Workforce demographics
