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c2
Student: ___________________________________________________________________________
1. Task performance is the set of explicit obligations that an employee must fulfill to receive compensation andcontinued employment.
True False
2. The National Occupational Classification (NOC) is an online Canadian government database that describes the unique task requirements that separate the most effective organizations from their competitors.
True False
3. Citizenship behaviours have a positive effect on work units and organizations.
True False
4. Political deviance refers to behaviours that intentionally harm the organization’s assets and possessions.
True False
5. Wasting resources is the most common form of production deviance.
True False
6. Fortunately, people who engage in one form of counterproductive behaviour do not usually engage in other
forms.
True False
7. Sometimes the best task performers are also the employees who engage in high levels of counterproductive
behaviour.
True False
8. In addition to being more cognitive, knowledge-based work tends to be more structured and routine in
nature.
True False
9. Feedback from BARS can help an employee develop and improve over time.
True False
10. Despite its popularity, 360 degree feedback is not well suited for developing employee talent.
True False
11. Task performance is formally defined as the value of the set of employee behaviours that contribute, either
positively or negatively, to organizational goal accomplishment.
True False
12. Job performance includes employee behaviours that are directly involved in the transformation of
organizational resources into the goods or services that the organization produces.
True False
13. Routine task performance involves employee responses to task demands that are novel, unusual, or, at the
very least, unpredictable.
True False
14. The first step in conducting a job analysis is to generate a list of all the activities involved in a job.
True False
15. The National Occupational Classification (NOC) organizes over 30,000 job titles into 520 occupational
group descriptions.
True False
16. An example of exceptional performance was demonstrated by the pilot of Flight 1549 when he decided to
land in the Hudson River, saving all 150 passengers and crew.
True False
17. Courtesy involves maintaining a good attitude with coworkers, even when they’ve done something annoying
or when the unit is going through tough times.
True False
18. Sportsmanship involves assisting coworkers who have heavy workloads, aiding them with personal matters,
and showing new employees the ropes when they first arrive on the job.
True False
19. Organizational citizenship behaviours benefit the larger organization by supporting and defending the
company, working to improve its operations, and being especially loyal to it.
True False
20. Boosterism involves speaking up and offering constructive suggestions for change.
True False
21. Counterproductive behaviour is defined as employee behaviours that unintentionally hinder organizational
goal accomplishment.
True False
22. Substance abuse is a form of political deviance.
True False
23. Production deviance refers to behaviours that intentionally disadvantage the larger organization rather than
other individuals.
True False
24. Gossiping represents communication that is rude, impolite, discourteous, and lacking in good manners.
True False
25. Personal aggression is defined as hostile verbal and physical actions directed toward other employees.
True False
26. BARS emphasize the results of job performance as much as it does the performance behaviours themselves.
True False
27. The MBO approach involves collecting performance information not just from the supervisor but from
anyone else who might have firsthand knowledge about the employee’s performance behaviours.
True False
28. Very few 360 degree feedback systems ask the employee to provide ratings of his/her own performance.
True False
29. Creative task performance is the degree to which individuals develop ideas or physical outcomes that are
both novel and useful.
True False
30. Very few 360 degree feedback systems ask the employee to provide ratings of his/her own performance.
True False
31. It is important to know which behaviours are relevant to job performance.
True False
32. The term “results” or “job performance results” is used to describe the outcomes associated with
performance behaviours.
True False
33. Evan’s daily work can be described as routine task performance.
True False
34. The value of the set of employee behaviours that contribute, either positively or negatively, to
organizational goal accomplishment is known as:
A. job commitment
B. motivation
C. job satisfaction
D. job performance
E. organizational commitment
35. Employee behaviours that are directly involved in the transformation of organizational resources into the
goods or services that the organization produces, is known as:
A. task performance
B. citizenship behaviour
C. counterproductive behaviour
D. job withdrawal
E. organizational commitment
36. The explicit obligations that an employee must fulfill to receive compensation and continued employment is
known as:
A. job withdrawal
B. citizenship behaviour
C. organizational commitment
D. task performance
E. counterproductive behaviour
37. For an accountant, preparing, examining, and analyzing accounting records for accuracy and completeness
is most likely an example of:
A. job withdrawal
B. task performance
C. counterproductive behaviour
D. citizenship behaviours
E. organizational commitment
38. Riya is an advertising executive at Mountain City Advertising. For Riya, developing advertising campaigns
and preparing and delivering presentations to clients are most likely examples of:
A. organizational commitment
B. job withdrawal
C. citizenship behaviours
D. counterproductive behaviour
E. task performance
39. Well-known responses to normal job demands that occur in a predictable way are known as:
A. job withdrawal
B. adaptive task performance
C. counterproductive behaviour
D. routine task performance
E. citizenship behaviour
40. For a surgical technician, handing the surgeon the required surgical tools for a simple appendectomy is an
example of:
A. counterproductive behaviour
B. adaptive task performance
C. job withdrawal
D. citizenship behaviour
E. routine task performance
41. An employee’s response to job demands that are novel, unusual, or unpredictable is known as:
A. job withdrawal
B. adaptive task performance
C. counterproductive behaviour
D. routine task performance
E. citizenship behaviour
42. For a kindergarten teacher, assisting her twenty-one students out of a smoke-filled elementary school is an
example of:
A. citizenship behaviour
B. routine task performance
C. job withdrawal
D. counterproductive behaviour
E. adaptive task performance
43. What is the concept that is described as ideals of physical outcomes that are both novel and useful?
A. job withdrawal
B. adaptive task performance
C. creative task performance
D. citizenship behaviour
E. routine task performance
44. All of these are behaviours involved in adaptability except:
A. handling work stress
B. solving problems creatively
C. handling emergencies
D. performing daily rituals
E. demonstrating interpersonal adaptability
45. A job analysis consists of which of the following?
A. listing all job activities
B. consulting with a subject matter expert as to the frequency of all job activities
C. consulting with a subject matter expert as to the importance of all job activities
D. activities rated highly in terms of frequency and importance are used to define task performance
E. All of the answers
46. The Canadian government database used to identify job titles and occupational group descriptions is known
as:
A. Behavioural Anchored Ratings Scale Network
B. Job Analysis Network
C. National Occupational Classification
D. Job and Occupation Bank
E. all of the answers
47. Relatively discretionary activities that contribute to the organization by improving the overall quality of the
setting in which work takes place, is known as:
A. job withdrawal
B. adaptive task performance
C. counterproductive behaviour
D. citizenship behaviour
E. routine task performance
48. Citizenship behaviours can be divided into the two main categories of:
A. intrapersonal and organizational
B. interpersonal and intrapersonal
C. organizational and political
D. interpersonal and political
E. interpersonal and organizational
49. Interpersonal citizenship behaviours consist of:
A. helping, performance, kindness
B. courtesy, competitiveness, performance
C. sportsmanship, kindness, competitiveness
D. helping, courtesy, and sportsmanship
E. none of the answer choices is correct
50. Interpersonal citizenship behaviour includes which of the following activities?
A. Voice
B. Civic virtue
C. Sportsmanship
D. Boosterism
E. All of the answers
51. Which of these behaviours benefit coworkers and colleagues and involve assisting, supporting, and
developing other organizational members in a way that goes beyond normal job expectations?
A. Intrapersonal citizenship behaviour
B. Interpersonal citizenship behaviour
C. Organizational citizenship behaviour
D. Production citizenship behaviour
E. Political citizenship behaviour
52. Don always maintains a good attitude with coworkers even when the department is going through tough
times. Don is demonstrating which type of citizenship behaviour?
A. Helping
B. Courtesy
C. Sportsmanship
D. Civic virtue
E. Boosterism
53. Suzy keeps the other employees in her department informed about various issues that are relevant to them.
Suzy is demonstrating which type of citizenship behaviour?
A. Helping
B. Courtesy
C. Sportsmanship
D. Civic virtue
E. Boosterism
54. _______ refers to keeping coworkers informed about matters that are relevant to them.
A. Sportsmanship
B. Civic virtue
C. Boosterism
D. Helping
E. Courtesy
55. Which of these involves maintaining a good attitude with coworkers, even when they have done something
annoying or when the unit is going through tough times?
A. Helping
B. Courtesy
C. Sportsmanship
D. Civic virtue
E. Boosterism
56. Organizational citizenship behaviours consist of which of these?
A. Civic virtue, Performance, Competitiveness
B. Boosterism, Voice, Performance
C. Voice virtue, Performance, Kindness
D. Civic virtue, Voice, Boosterism
E. None of the answer choices is correct
57. Organizational citizenship behaviours consist of:
A. voice
B. courtesy
C. sportsmanship
D. helping
E. all of these
58. Yan speaks up and offers constructive suggestions about how to change the operations of her department.
Yan is demonstrating which type of citizenship behaviour?
A. Helping
B. Voice
C. Sportsmanship
D. Civic virtue
E. Boosterism
59. James is always reading and keeping up with organizational announcements and news that affects his
company. James is demonstrating which type of citizenship behaviour?
A. Helping
B. Voice
C. Sportsmanship
D. Civic virtue
E. Boosterism
60. Elizabeth seems like a cheerleader for Villa Italiano as she represents the organization in a positive way
when she’s away from work. Elizabeth could be viewed as demonstrating which type of citizenship behaviour?
A. Helping
B. Voice
C. Sportsmanship
D. Civic virtue
E. Boosterism
61. _______ refers to participating in the company’s operations at a deeper-than-normal level by attending
voluntary meetings and functions, reading and keeping with organizational announcements, and keeping abreast
of business news that affect the company.
A. Civic virtue
B. Helping
C. Voice
D. Boosterism
E. Sportsmanship
62. _______ means representing the organization in a positive way when out in public, away from work.
A. Sportsmanship
B. Boosterism
C. Helping
D. Voice
E. Civic virtue
63. Which of these is true about research conducted on citizenship behaviour in a paper mill?
A. The quantity but not quality of crew output was higher in crews that included more good citizens
B. The quality but not quantity of crew output was higher in crews that included more good citizens
C. The quantity and quality of crew output was higher in crews that included more good citizens
D. Unfortunately, higher levels of citizenship behaviour produced more food waste and greater customer
complaints in the restaurant study
E. Citizenship behaviours were not relevant to performance in the paper mills
64. Which of these has been shown to have a positive impact on workgroups and organizations?
A. Citizenship behaviours
B. Counterproductive behaviours
C. Personal aggression
D. Property deviance
E. Political deviance
65. Employee behaviours that intentionally hinder organizational goal accomplishment are known as:
A. task performance
B. citizenship behaviours
C. counterproductive behaviour
D. job withdrawal
E. organizational commitment
66. Behaviours that intentionally harm the organization’s assets and possessions are known as:
A. production deviance
B. political deviance
C. property deviance
D. personal aggression
E. none of the answers
67. At ABC Coffee Roasters, employees learned that a few of them will be losing their jobs, and in response,
they purposefully started to mix decaffeinated beans in bags of regular beans and vice versa. This created
serious customer service issues and the company lost major accounts. The action of the employees at ABC can
be described as:
A. theft
B. incivility
C. wasting resources
D. sabotage
E. political deviance
68. Counterproductive behaviours can be divided into the main categories of:
A. political deviance
B. personal aggression
C. property deviance
D. production deviance
E. all the answers
69. Which of these behaviours is included in the “serious category” of organizational counterproductive
behaviour?
A. Sabotage
B. Harassment
C. Incivility
D. Substance abuse
E. All of the answers
70. Which of these behaviours is included in the “serious” category of interpersonal counterproductive
behaviour?
A. Sabotage
B. Harassment
C. Incivility
D. Substance abuse
E. None of the answers
