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Chapter 2: Working with Others:
Interpersonal, Intercultural, and Team
Communication
Test Bank
1)Passive listening means ________.
A) focusing attentively on what a speaker says
B) hearing information without actively paying attention to ensure understanding
C) actively working to understand the information a speaker is providing
D) trying to interpret the information presented by a speaker
E) responding to a speaker to acknowledge understanding
Answer: B
Explanation: B) Passive listening means hearing information without actively paying attention to
ensure understanding. In business, this kind of passive listening can lead to costly mistakes.
Classification: Concept
AASCB: Written and oral communication
Study Question: 1What listening skills will help you communicate better with others?
Difficulty: 1:Easy
2)Which of the following is one of the categories of active listening skills?
A) Describing
B) Evaluating
C) Implying
D) Interrupting
E) Conveying
Answer: B
Explanation: B) Active listening is a process of focusing attentively on what a speaker says,
actively working to understand and interpret the information, and then responding to
acknowledge understanding.
Classification: 1:Easy
AASCB: Written and oral communication
Study Question: 1 What listening skills will help you communicate better with others?
Difficulty:
3) The active listening skills used when you listen to the spoken word are ________ when you
“listen” to what people say in their writing.
A) inapplicable
B) equally useful
C) much more required
D) far less effective
E) rarely used
Answer: B
Explanation: B)Understanding the meaning of an email message can be as difficult as
understanding the meaning of a conversation.
Classification: Concept
AASCB: Written and oral communication
Study Question: 1What listening skills will help you communicate better with others?
Difficulty: 1:Easy
4)________ involves analyzing the meaning of what you hear, read, or see to determine its
intention.
A) Passive listening
B) Telecommuting
C) Listening comprehension
D) Interpretation
E) Nonverbal communication
Answer: D
Explanation: D) Interpretation is different from comprehension. It involves analyzing the
meaning of what you hear, read, or see to determine its intention.
Classification: Concept
AASCB: Written and oral communication
Study Question: 1What listening skills will help you communicate better with others?
Difficulty: 1:Easy
5)Body language, posture, and gestures ________.
A) reveal little about the attitude of the speaker
B) can help you interpret attitude without listening to any words
C) only express attitudes of shame or uncertainty
D) should be interpreted without regard to facial expressions
E) must be interpreted independent of cultural context
Answer: B
Explanation: B) You can often interpret attitude from body language without listening to any
words. Body language and gesture may be ambiguous, and should be interpreted in the context
of facial expressions and culture.
Classification: Concept
AASCB: Written and oral communication
Study Question: 1 What listening skills will help you communicate better with others?
Difficulty: 2:Moderate
6)Research suggests that focusing on the entire face, including both eyes and the mouth, when
reading facial expressions is done by primarily by people from ________.
A) China
B) Japan
C) Korea
D) Germany
E) Malaysia
Answer: D
Explanation: D) People from East Asian cultures like China, Japan, and Korea tend to focus
mainly on the eyes when they are reading facial expressions. People from the West tend to focus
on the entire face.
Classification: Application
AASCB: Analytical thinking
Study Question: 1 What listening skills will help you communicate better with others?
Difficulty: 2:Moderate
7)Paraphrasing to ensure understanding ________.
A) requires asking for clarification
B) means asking straightforward questions about what was said
C) involves repeating exactly what you heard in the same words, to make sure you didn’t
mishear any of the words
D) is less complicated than asking questions
E) can help you understand the emotional content behind a statement
Answer: E
Explanation: E) Because meaning has multiple levels, you can paraphrase to ensure you
understand the literal content, the ultimate intention, and the emotional content or feeling behind
the speaker’s statement.
Classification: Concept
AASCB: Written and oral communication
Study Question: 1 What listening skills will help you communicate better with others?
Difficulty: 2:Moderate
8)Which of the following is a question that is recommended to ask when analyzing your
audience?
A) Why will they be interested in what you are saying?
B) What objectives do you want to achieve from your communication?
C) How quickly can the speech be completed?
D) What are the points that you do not want to communicate?
E) How can Iavoid questions and objections from the audience?
Answer: A
Explanation: A) Understanding the interest of the audience will help you analyze them and better
connect with them. All other questions focus on the speaker, not the audience.
Classification: Concept
AASCB: Written and oral communication
Study Question: 1 What listening skills will help you communicate better with others?
Difficulty: 2:Moderate
9) People who have the ability to perceive and understand the emotions of others are said to have
what?
A) Emotional intelligence
B) Interpersonal communication expertise
C) The power of persuasion
D) Maturity
E) Synchronous skills
Answer: A
Explanation: A)People who are good at interpersonal communication typically have what experts
call emotional intelligence—the ability to perceive and understand emotions and to use that
knowledge to guide their own behavior and respond to others. Research by experts such as
psychologist Daniel Goleman has shown that emotional intelligence is as important to good
leadership and effective teamwork as are more traditionally-valued skills and capacities
Classification: Concept
AASCB: Application of knowledge
Study Question: 1What listening skills will help you communicate better with others?
Difficulty:2: Moderate
10) What is the first step in improving active listening skills?
A) Actively work to interpret content
B) Focusing attentively on what a speaker says
C) Actively work to evaluate content
D) Responding to acknowledge understanding
E) Repeating key words and phrases back to the speaker
Answer: B
Explanation: B) The step-by-step process of active listening begins with focusing attentively on
what a speaker says, actively working to interpret and evaluate the content, and then responding
to acknowledge understanding
Classification: Concept
AASCB: Application of knowledge
Study Question: 1 What listening skills will help you communicate better with others?
Difficulty: 2: Moderate
11)A message that is conveyed through something other than words uses what type of
communication technique?
A) Passive
B) Indirect
C) Nonverbal
D) Interpretive
E) Comprehensive
Answer: C
Explanation: C) Nonverbal communication refers to messages that are conveyed through
something other than words—through tone of voice, facial expressions, gestures, body language,
or other behavior.
Classification: Application
AASCB: Application of knowledge
Study Question: 1What listening skills will help you communicate better with others?
Difficulty: 2:Moderate
12) Critically reviewing and judging what you hear takes place when _____ communication.
A) paraphrasing
B) comprehending
C) interpreting
D) evaluating
E) hearing
Answer: D
Explanation: D)Once you fully understand what someone says, you can evaluate. Evaluating is
the practice of critically reviewing and judging what you hear.
Classification: Application
AASCB: Application of knowledge
Study Question: 1What listening skills will help you communicate better with others?
Difficulty: 3:Difficult
13)Which step in the listening process initiates the next step in the conversation?
A) Interpreting
B) Focusing on your audience
C) Hearing
D) Evaluating
E) Responding
Answer: E
Explanation: E) Responding has two roles in the listening process: It lets the speaker know that
you understand the point, and it initiates the next step in the conversation.
Classification: Application
AASCB: Application of knowledge
Study Question: 1 What listening skills will help you communicate better with others?
Difficulty: 3:Difficult
14) Which of the following represents the idea that listening can be self-directed?
A) A communicator should understand his or her own nonverbal signals.
B) A communicator should always consider the communication from the audience’s point of
view.
C) A communicator should develop an outline to ensure all key ideas are covered.
D) A communication should take cultural bias into consideration while listening.
E) A communicator should strive to make sure his or her ideas are understood clearly, and
utilized, in the workplace.
Answer: A
Explanation: A) Active listening can also be self-directed. Remember that emotional intelligence
is also about recognizing your own emotions. Listening deeply to yourself and your own
nonverbal signals (like a knot in your stomach or a crack in your voice) can help you identify
your emotional responses to workplace situations.
Classification: Synthesis
AASCB: Reflective thinking
Study Question: 1What listening skills will help you communicate better with others?
Difficulty: 3:Difficult
15) A good interpersonal communicator ________.
A) limit emails and texts
B) engages in lengthy monologues
C) fights off interruptions from the audience to hold onto “the floor”
D) invites the audience to respond after concisely making his or her point
E) avoids asking questions that are designed to involve the audience in the conversation
Answer: D
Explanation: D) A good interpersonal communicator will avoid monologues and instead share
the conversation with others.
Classification: Concept
AASCB: Written and oral communication
Study Question: 2 How can you help others listen well when you speak?
Difficulty: Interpersonal relations and teamwork
16)Unambiguous language ________.
A) has only one meaning
B) means different things to different people
C) is likely to lead to errors
D) can confuse the listener
E) should be avoided for the sake of clarity
Answer: A
Explanation: A) Unambiguous language is phrasing that has only one meaning. By contrast,
ambiguous language may mean different things to different people. Classification: Concept
AASCB: Written and oral communication
Study Question: 2 How can you help others listen well when you speak?
Difficulty: 1:Easy
17)Using a strong and positive tone of voice will________.
A) undermine your persuasiveness
B) come across as arrogant, and is not recommended
C) make your audience receptive to your ideas
D) cause you to sound hesitant
E) lead the audience to believe that you doubt what you are saying
Answer: C
Explanation: C)Speaking in an energetic, enthusiastic tone of voice will make your audience
receptive to your ideas.
Classification: Concept
AASCB: Written and oral communication
Study Question: 2 How can you help others listen well when you speak?
Difficulty: 2:Moderate
18)When nonverbal signals reinforce your words, ________.
A) listenershave greater recall
B) your audience will not have confidence in your words
C) your nonverbal communication carries less weight than your words
D) you undermine your persuasiveness
E) your cues conflict with your message
Answer: A
Explanation: A) When gestures and facial expressions complement your message, listeners
remember what you say better.
Classification: Concept
AASCB: Written and oral communication
Study Question: 2 How can you help others listen well when you speak?
Difficulty: 2:Moderate
19)Use of which of the following specific types of language is recommended as a strategy for
productive communication?
A) Unambiguous language
B) Biased language
C) Accusatory language
D) Trigger words
E) Provocative questions
Answer: A
Explanation: A) The other choices represent the four specific types of language that can cause
communication problems and negative feelings. The use of unambiguous language is
recommended, as it leads to clear communication.
Classification: Concept
AASCB: Written and oral communication
Study Question: 2 How can you help others listen well when you speak?
Difficulty: 1:Easy
20)Which of the following statements regarding “I” language is true?
A) “I” language focuses on how you respond to or feel about the other person’s behavior.
B) “I” language is accusatory and assigns blame.
C) “I” language is egotistical, and discourages dialogue with the other person.
D) You shouldn’t start a sentence with “I,” as this will make your audience think that you are
egotistical.
E) “I” language always discourages the audience.
Answer: A
Explanation: A) “I” language focuses on how you feel about the other person’s behavior instead
of assigning blame, and encourages dialogue with the other person. “I” isn’t always good though,
and “you” isn’t always negative. Overuse of “I” can come across as egotistical.
Classification: Concept
AASCB: Reflective thinking
Study Question: 2 How can you help others listen well when you speak?
Difficulty: 2:Moderate
21)Genuine requests for information and opinion fall under the category of ________ questions.
A) accusatory
B) trigger
C) authentic
D) biased
E) symbolic
Answer: C
Explanation: C) Genuine requests for information and opinion are authentic questions.
Classification:Concept
AASCB: Application of knowledge
Study Question: 2 How can you help others listen well when you speak?
Difficulty: 1:Easy
22)According to David Novak, Chairman, CEO, and President of Yum Brands, what is the best
way to give feedback? ?
A) Start with the most negative information first.
B) Start by identifying what is being done well.
C) Include transition words such as “and” or “but”.
D) Mix negative feedback between positive feedback.
E) Start with the most positive comments first.
Answer:
Explanation: B) David C. Novak’s advice is to start out positively and avoid the word “but.” If
you start out by giving people credit for what they do well, that makes them very receptive for
feedback. According to Novak, if you then preface the constructive criticism with “but” instead
of “and,” it throws all the appreciation out the window.
Classification: Application
AASCB: Analytical thinking
Study Question: 2 How can you help others listen well when you speak?
Difficulty: 3:Difficult
23)Which of the following statements includes a hedge?
A) Let’s merge the departments.
B) I may be wrong, but I think that merging the departments might be a good idea.
C) Merging the departments is definitely the way to go.
D) Pardon me for interrupting, but we should merge the departments.
E) We can merge the departments, can’t we?
Answer: B
Explanation: B) Women tend to minimize the assertiveness of what they say by using hedges,
hesitations, and tag questions. A hedge uses qualifiers like “may,” “perhaps,” and “might” to
weaken the assertiveness of the statement.
Classification: Application
AASCB: Analytical thinking
Study Question: 2 How can you help others listen well when you speak?
Difficulty: 2:Moderate
24) How can a communicator develop communication that focuses on the audience?
A) By considering barriers that will prevent the audience from listening carefully
B) By stressing personal interests and areas of knowledge
C) By eliminating the need for questions
D) By using the same method of connecting with each audience member
E) By limiting the opportunity to discuss objections
Answer: A
Explanation: A) Many speakers fail to connect with the audience’s interests or knowledge about
a topic and, as a result, the audience tunes out. To avoid this, the speaker should determining
what barriers will prevent the audience from listening carefully.
Classification: Application
AASCB: Application of knowledge
Study Question: 2 How can you help others listen well when you speak?
Difficulty: 2:Moderate
25) Which of the following is most likely to trigger a positive response by the audience?
A) Biased language
B) “I” language
C) Provocative questions
D) Accusatory language
E) Trigger words
Answer: B
Explanation: B)Positive language, or “I” language, which focuses on your perception or response
rather than assigning blame.
Classification: Concept
AASCB: Application of knowledge
Study Question: 2 How can you help others listen well when you speak?
Difficulty: 2:Moderate
26) Which type of words or phrases tend to be viewed as exaggerations?
A) Accusatory
B) Provocative
C) Trigger
D) Authentic
E) Biased
Answer: C
Explanation: C) Trigger words and phrases that make people feel dismissed, like, “That doesn’t
concern you.” Other triggers include absolutes and exaggerations like “always” and “never.”
Classification: Synthesis
AASCB: Reflective thinking
Study Question: 2How can you help others listen well when you speak?
Difficulty: 2:Moderate
27) When a supervisor has to criticize the work of a subordinate, what type of technique will
help the subordinate be more receptive to the information?
A) Using accusatory language so there will be no misunderstanding
B) Using biased language
C) Sending mixed signals by using nonverbal cues that lets the employee know the issue isn’t
really critical, while using strong words to describe the issue
D) Phrasing the comment as positively as possible
E) Using ambiguous language
Answer: D
Explanation: D)If you phrase criticism simply as a negative statement, your listener may become
defensive or tune out.David C. Novak, Chairman, CEO, and President of Yum Brandsoffers two
pieces of advice for giving feedback: start out positively and avoid the word “but.”
Classification: Synthesis
AASCB: Reflective thinking
Study Question: 2 How can you help others listen well when you speak?
Difficulty: 3:Difficult
28)Which of the following is one of the most costly problems in a workplace?
A) Lack of communication
B) Poorly done presentations
C) Limited listening skills
D) Turnover
E) Conflict
Answer: E
Explanation: E)Conflict is one of the most significant and costly problems in a workplace. A
study by CPP, Inc., a company that specializes in conflict management, found that U.S.
companies spend more than 2.8 hours per week addressing workplace conflict, which adds up to
approximately $359 billion in paid hours per year.
Classification: Application
AASCB: Interpersonal communication and teamwork
Study Question: 3How can you manage interpersonal conflict?
Difficulty: 1:Easy
29)What type of conflict is the result of differences in understanding content or tasks?
A) Cognitive
B) Affective
C) Short term
D) Relational
E) Cultural
Answer: A
Explanation: A)Conflict can be divided into two broad categories: cognitive conflict, which
results from differences in understanding content or tasks, and affective conflict, which results
from differences in personalities and relationships.
Classification: Concept
AASCB: Application of knowledge
Study Question: 3How can you manage interpersonal conflict?
Difficulty: 2:Moderate
30)Teams that are typically high performing are likely to experience _____ conflict during the
collaboration process.
A) Cognitive
B) Affective
C) Short term
D) Relational
E) Cultural
Answer: A
Explanation: A)All high-performing work teams experience disagreements (cognitive conflict)
while collaborating. Working through these disagreements can have positive results on the
quality of team decisions and the final work product.
Classification: Concept
AASCB: Application of knowledge
Study Question: 3 How can you manage interpersonal conflict?
Difficulty: 2:Moderate
31)Conflict that is the result of differences in personalities is said to be _____ conflict.
A) cognitive
B) affective
C) shortterm
D) relational
E) cultural
Answer: B
Explanation: B)Conflict can be divided into two broad categories: cognitive conflict, which
results from differences in understanding content or tasks, and affective conflict, which results
from differences in personalities and relationships.
Classification: Concept
AASCB: Application of knowledge
Study Question: 3 How can you manage interpersonal conflict?
Difficulty: 2:Moderate
32)Which of the following statements is most likely to be true regarding accusatory language?
A) It focuses on your perception rather than assigning blame.
B) It encourages dialogue with the other person.
C) It helps you paraphrase your understanding.
D) It focuses negative attention on the person rather than on the issue.
E) It is least likely to trigger emotional response.
Answer: D
Explanation: D) Accusatory language focuses negative attention on the person rather than on the
issue. Biased language, provocative questions, and accusatory language may trigger emotional
responses.
Classification: Concept
AASCB: Reflective thinking
Study Question: 3How can you manage interpersonal conflict?
Difficulty: 2:Moderate
33)Which of the following is an example of an affective conflict?
A) Two employees having different ideas about how to reach a sales goal
B) Two coworkers disagreeing about the best way to market a new product
C) Two colleagues becoming personally annoyed at each other after a contentious meeting
D) Two managers with conflicting opinions on how best to trim the company’s budget
E) Two interns with differing ideas on how to complete a task
Answer: C
Explanation: C) An affective conflict results from differences in personalities and relationships.
This emotional conflict can damage the working relationship. The other choices are cognitive
conflicts, or disagreements about a project, that result from differences in understanding content
or tasks.
Classification: Application
AASCB: Analytical thinking
Study Question: 3 How can you manage interpersonal conflict?
Difficulty: 2:Moderate
34)People who collaborate ________.
A) need to recognize that they may be motivated by different goals
B) cannot function unless they have different goals
C) rarely have conflicts arise due to working with different goals in mind
D) need to find solutions that address only one goal
E) are always motivated by the same goals
Answer: A
Explanation: A) People who collaborate may not always be motivated by the same goals. In fact,
for a business to succeed, it must work toward a number of goals that are sometimes in
competition with each other. If they recognize that they have different goals, they can determine
which has priority or collaborate to find a solution that addresses both goals.
Classification: Concept
AASCB: Reflective thinking
Study Question: 3 How can you manage interpersonal conflict?
Difficulty: 2:Moderate
35)Conflicts that arise from people just not getting along, and not working very hard to
overcome their differences, are said to be caused by ________.
A) competing goals
B) lack of information
C) differences of opinion
D) ego issues
E) relational issues
Answer: E
Explanation: E) These types of conflicts can stand in the way of productive discussions about
content and substance.
Classification: Concept
AASCB: Interpersonal relations and teamwork
Study Question: 3 How can you manage interpersonal conflict?
Difficulty: 2:Moderate
36)Relational conflicts ________.
A) will simply go away if you ignore them
B) may be a nuisance but have no real business costs
C) have caused employees to reduce their commitment to the job
D) can only be solved by using accusatory rather than neutral language
E) cannot be helped by mediation or intervention from supervisors
Answer: C
Explanation: C) Personality conflicts can be very costly to a business. They have been
responsible for workers’ losing time at work due to worry over confrontations, reducing their
commitment to the job, and putting less effort into their work.
Classification: Concept
AASCB: Interpersonal relations and teamwork
Study Question: 3 How can you manage interpersonal conflict?
Difficulty: 2:Moderate
37)________ threaten someone’s sense of personal identity or self-image.
A) Competing goals
B) Faulty assumptions
C) Differences of opinion
D) Ego conflicts
E) Relational differences
Answer: D
Explanation: D) When someone accuses you of something negative or challenges your sense of
identity, you may find it difficult to work productively with that person.
Classification: Concept
AASCB: Interpersonal relations and teamwork
Study Question: 3 How can you manage interpersonal conflict?
Difficulty: 1:Easy
38)If you are involved in an affective conflict, you should ________.
A) choose to avoid a confrontation and deny that the problem exists
B) address the emotional issues before productively discussing the content of your work
C) use accusatory rather than neutral language to resolve the conflict
D) compete to win as a means of managing the conflict
E) frame your comments negatively while expressing your point of view
Answer: B
Explanation: B) If you are engaged in a cognitive conflict, you can use one of the five different
strategies to work toward an acceptable outcome. If, however, you are involved in an affective
conflict, you must address the emotional issues before you can productively discuss the content
of your work.
Classification: Concept
AASCB: Interpersonal relations and teamwork
Study Question: 3 How can you manage interpersonal conflict?
Difficulty: 2:Moderate
39)Avoiding a conflict instead of addressing it ________.
A) is never a good choice
B) is a poor choice if you think you have no chance of resolving the conflict to your satisfaction
C) should not be done if it interferes with productivity
D) usually results in a win-win situation
E) tends to lead to the conflict improving on its own
Answer: C
Explanation: C) Avoidance is occasionally a good strategy, especially when you believe you
have no chance resolving the conflict to your satisfaction, and it doesn’t interfere with
productivity. More often, however, everyone loses when you avoid a conflict. If problems are not
addressed, they tend to get worse.
Classification: Concept
AASCB: Interpersonal relations and teamwork
Study Question: 2. How can you manage interpersonal conflict?
Difficulty: 2:Moderate
40)Which of the following approaches to resolving conflicts is most likely to result in quick
solutions, but often leads to relational conflicts?
A) Compromise
B) Avoid confrontation
C) Collaborate to find the best solution
D) Accommodate
E) Compete to win
Answer: E
Explanation: E) Competitive approaches to resolving conflicts may result in quick solutions, but
they often lead to relational conflicts.
Classification: Concept
AASCB: Interpersonal relations and teamwork
Study Question: 3 How can you manage interpersonal conflict?
Difficulty: 1:Easy
41)Collaboration ________.
A) usually leads to relational conflicts
B) ensures buy-in from all parties
C) is a good way to achieve workable solutions under time pressure
D) results in an “I win, you lose” outcome
E) usually results in a lose-lose situation
Answer: B
Explanation: B) Although collaboration is a time-consuming approach, it is often the best
approach for managing complex conflicts. In collaboration, all parties work together to
determine the best possible solution. It has the benefit not only of providing a solution but also
ensuring buy-in from all parties and strengthening relationships between people.
Classification: Concept
AASCB: Interpersonal relations and teamwork
Study Question: 3 How can you manage interpersonal conflict?
Difficulty: 2:Moderate
42) If people make decisions without all needed information, what type of conflict will be the
likely result?
A) Differences of opinion
B) Competing goals
C) Faulty assumptions
D) Relational issues
E) Ego issues
Answer: C
Explanation: C) People often draw conclusions or make decisions based on faulty assumptions.
They do not have all the information they need, and jump to conclusions.
Classification: Concept
AASCB: Reflective thinking
Study Question: 3How can you manage interpersonal conflict?
Difficulty: 2:Moderate
43) Learned and shared patterns in a group or society is referred to as _____.
A) culture
B) ego
C) ethnocentrism
D) respect
E) stereotypes
Answer: A
Explanation: A)People are shaped by the cultures they come from, and they develop a set of
assumptions about how to act based on these cultures.
Classification: Concept
AASCB: Diverse and multicultural work environments
Study Question: 4How can you improve your communication with people from different
cultures?
Difficulty: 2:Moderate
44) Which of the five dimensions of culture represents the values of a particular culture?
A) Uncertainty avoidance
B) Ethics
C) Power distance
D) High context versus low context
E) Individualism versus collectivism
Answer: B
Explanation: B)Even when you embrace diversity, overcome stereotypes, and research the
differences of other cultures, you may face ethical issues or conflicts in values that stand in the
way of successful business relationships.
Classification: Synthesis
AASCB: Diverse and multicultural work environments
Study Question: 4 How can you improve your communication with people from different
cultures?
Difficulty: 3:Difficult
45) Which cultural dimension reflects how people deliver, receive, and interpret messages?
A) Ethnocentrism
B) Stereotypes
C) Context
D) Power distance
E) Individualism
Answer: C
Explanation: C)Anthropologist Edward T. Hall first used the term “context” to describe how
people deliver, receive, and interpret messages.
Classification: Concept
AASCB: Application of knowledge
Study Question: 4How can you improve your communication with people from different
cultures?
Difficulty: 2:Moderate
46)Which of the following terms refers to an oversimplified image or generalization of a group?
A) Quality circle
B) Ethnocentrism
C) Cultural stereotype
D) Power distance
E) Uncertainty avoidance
Answer: C
Explanation: C) Cultural stereotypes are oversimplified images or generalizations of a group.
While stereotypes may describe a generally observed cultural norm, if you assume everyone
from that culture follows the norm, you ignore the fact that individuals are in fact individuals,
and are influenced by many things in their lives other than their culture.
Classification: Concept
AASCB: Diverse and multicultural work environments
StudyQuestion: 4How can you improve your communication with people from different
cultures?
Difficulty: 1:Easy
47)In today’s business world, learning about other cultures is ________.
A) optional
B) necessary
C) not required
D) ill-advised
E) interesting but of no real business concern
Answer: B
Explanation: B) Because workplaces are increasingly global, learning about other cultures is
required, not optional. It will help you avoid misinterpreting verbal and nonverbal
communication of colleagues and customers who do not share your culture.
Classification: Concept
AASCB: Diverse and multicultural work environments
Study Question: .4 How can you improve your communication with people from different
cultures?
Difficulty: 1:Easy
48)In a high-context culture ________.
A) direct conversation is the norm
B) people tend to get right to the point
C) people use unambiguous language to communicate
D) people rely on subtle cues
E) people use explicit language to communicate a message
Answer: D
Explanation: D) High-context cultures derive meaning not just from words but from everything
surrounding the words: how something is said, nonverbal behavior, the history of the
relationship, even silences in the conversation.
Classification: Concept
AASCB: Diverse and multicultural work environments
Study Question: 4 How can you improve your communication with people from different
cultures?
Difficulty: 2:Moderate
49)Which of the following terms best represents a culture that values punctuality and efficiency?
A) High-context culture
B) Polychronic culture
C) Collectivist culture
D) Low-context culture
E) Monochronic culture
Answer: E
Explanation: E) Monochronic culture, like the United States and Northern European countries,
value punctuality and efficiency.
Classification: Concept
AASCB: Diverse and multicultural work environments
Study Question: 4 How can you improve your communication with people from different
cultures?
Difficulty: 2:Moderate
50) Which type of culture puts the good of the group before individual interests?
A) Individualism
B) High context
C) Polychronic
D) Collectivist
E) Monochronic
Answer: D
Explanation: D) In collectivist cultures, people put the good of the group or organization before
their own individual interests. Obligation and loyalty to the group are more important than one’s
own achievement.
Classification: Concept
AASCB: Reflective thinking
Study Question: 4How can you improve your communication with people from different
cultures?
Difficulty: 2:Moderate
51) In which type of culture is the relationship valued more than punctuality and efficiency?
A) Time oriented
B) Egocentric
C) Power distance
D) Collectivist
E) Polychronic
Answer: E
Explanation: E)Polychronic cultures are more relaxed about time and punctuality. Polychronic
cultures typically put people and relationships before schedules.
Classification: Concept
AASCB: Reflective thinking
Study Question: 4 How can you improve your communication with people from different
cultures?
Difficulty: 2:Moderate
52) According to Hofstede, cultures with high _____ are formal and hierarchical, and have clear
separation between superiors and subordinates.
A) power distance
B) uncertaintyavoidance
C) collectivism
D) context
E) timeorientation
Answer: A
Explanation: A)Power distance is the term Hofstede developed to describe how cultures perceive
inequality and authority. In cultures with high power distance, organizations are formal and
hierarchical, with a clear separation between superiors and subordinates.
Classification: Synthesis
AASCB: Reflective thinking
Study Question: 4 How can you improve your communication with people from different
cultures?
Difficulty: Moderate
53) Cultures that rely heavily on rituals, rules, and codes of conduct are high in _____.
A) power distance
B) uncertaintyavoidance
C) collectivism
D) context
E) ethnocentrism
Answer: B
Explanation: B)Uncertainty avoidance relates to how comfortable a culture is with ambiguity,
risk, and change. Cultures that are uncomfortable with uncertainty tend to rely on rituals, rules,
and codes of conduct that help make the future more predictable.
Classification: Synthesis
AASCB: Reflective thinking
Study Question: 4 How can you improve your communication with people from different
cultures?
Difficulty: 2:Moderate
54)Which of the following best describes a team?
A) Two or more people with a shared commitment and collaboration towards a common goal.
B) Two or more people with a common goal but individual areas of responsibility.
C) A defined unit within a division or department, within an organization
D) Two or more people with a similar skill set working towards the completion of a
predetermined goal.
E) All employees who report to the same supervisor
Answer: A
Explanation: A)An effective team involves two or more people who recognize and share a
commitment to a specific, common goal and who collaborate in their efforts to achieve that goal.
Classification: Synthesis
