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True / False Questions
1. During her boss’s presentation at a work conference, Patricia is bored and cannot help yawning
and looking at her watch. Her behavior is an example of nonverbal communication.
2. When nonverbal cues contradict verbal cues, people tend to trust their perception of the verbal
cues over the nonverbal cues.
3. Posture and physical appearance contribute to the kinesics category of nonverbal
4. With regard to nonverbal communication, a limp handshake can communicate nervousness or a
feeling of inferiority.
5. Haptic communication is not status-driven.
6. The difference between passive and active listening is the level of the listener’s involvement.
7. External noise includes sounds from conversations, radios, televisions, CD players, machinery,
and so on.
8. Having preconceived thoughts and opinions when listening to a talk is an example of a listening
9. One reason listeners stop paying attention is that they hear faster than most speakers can
10. Paraphrasing refers to the organization of paragraphs in a textbook.
11. While listening to a lecture, highlighting major points in your notes defeats the purpose of taking
12. Typing and printing your notes will make them easier to read, but this process will not help you
learn the material.
13. The ability to read quickly is important in our productivity-oriented business world.
14. When reading technical material filled with new concepts and vocabulary, it may be necessary to
read the material two or more times to fully comprehend it.
15. One way to organize your reading notes is to make an outline.
Multiple Choice Questions
16. Which of the following is NOT an example of nonverbal communication?
A. Maintaining eye contact
B. Facial expressions
C. Asking questions
D. Taking notes
17. _____ is nonverbal communication through factors such as tone, pitch, quality, rate of speech,
laughter, tears, belches, and even hesitation or sighs.
D. Haptic communication
18. Body language is also known as _____.
A. verbal communication
C. haptic communication
19. Andrea has been finding it difficult to perform at work recently. Deborah, her boss, is concerned
and calls her in for a one-on-one meeting. In the meeting, Andrea admits that she is going
through a tough time because she is in the middle of a divorce. While talking, Andrea gets
emotional. To demonstrate her understanding, Deborah reaches out and pats Andrea’s hand.
This action from Deborah is an example of:
A. verbal communication.
D. haptic communication.
20. In the context of space, as it relates to nonverbal communication, the distance of 3 feet to 7 feet,
used in the workplace for business-related conversations and small meetings, is known as:
A. social distance.
B. intimate distance.
C. personal distance.
D. public distance.
21. Which of the following is true of passive listening?
A. It is appropriate only when you listen for pleasure.
B. It requires a high level of concentration.
C. It is most appropriate in school or in the workplace.
D. It enhances the ability of a listener to retain vital information and signals.
22. In the listening model, interpreting is the act of:
A. filtering out distractions to allow you to comprehend the meaning of sounds.
B. using retained and analyzed sounds.
C. remembering analyzed sounds for later use.
D. analyzing the sounds that you comprehended.
23. Dan had been nominated for a seminar on how to be a better manager. The night before the
seminar, he had to stay up all night because his daughter was unwell. During the seminar, he
was unable to listen attentively to the speaker due to concerns about his daughter’s health. In this
scenario, Dan’s listening was affected by:
A. internal noise.
B. external noise.
C. red noise.
D. flicker noise.
24. Which of the following is considered to be a listening barrier?
A. Using filters while listening
B. Interrupting the speaker
C. Making eye contact with the speaker
D. Paraphrasing the content presented to you by the speaker
25. Which of the following helps you retain the content of a speaker’s message?
A. Sit facing away from the speaker.
B. Take minimal notes.
C. Ensure that the speaker knows whether you agree or disagree with him or her at every step of
D. Identify the speaker’s ideas and the connections among the ideas.
26. Paraphrasing _____.
A. involves putting the speaker’s ideas into the simplest, clearest, and most direct words possible
without changing the intended meaning
B. refers to the way paragraphs are organized and the mandatory rules of punctuation followed
while writing an essay
C. involves converting what the speaker says into what the listener wants to say
D. refers to inconsistent indentation styles that are usually seen in an informal written document
27. Imagine that your manager wants to talk to you about a project. Identify the nonverbal cue that
you can use to let your manager know that you are listening to him or her.
A. Stand or sit facing away from your manager to help him or her feel more comfortable.
B. Do not take notes while talking to your manager because it gives the impression that you are
C. Give the manager your undivided attention so that he or she is comfortable.
D. Ensure minimum eye contact with your manager while he or she is talking.
28. Rick is attending a training session on communication skills at work. The session is being
conducted by a famous life-skills coach from another country. Rick is distracted by the speaker’s
accent and style of speaking because it is so different. In this situation, which of the following
actions should Rick take to ensure that his listening is maximized?
A. He should maintain his mental focus on the speaker’s message.
B. He should turn away from the speaker so that he can listen more carefully.
C. He should leave the training session.
D. He should maintain less eye contact so that he can listen more actively.
29. Which of the following is a useful tip on taking lecture or meeting notes?
A. Do not write notes directly on handouts.
B. Try and take down everything the speaker says.
C. Ask questions if permitted.
D. Do not leave any margins or empty spaces in your notes.
30. Fergie is attending a training session conducted by a senior executive at work. The room that the
session is being conducted in is very large and brightly lit. To ensure that she gains the most from
the session, Fergie should choose a seat:
A. at the front and center of the room.
B. in a location amidst distracting sights and sounds.
C. in a dark area if the room has inconsistent lighting.
D. at the back of the room.
31. Which of the following is NOT a tip on taking lecture or meeting notes?
A. Listen for cues that something is important.
B. Leave a wide left-hand margin in your notes.
C. Use complete sentences, not phrases.
D. Begin a new page for each meeting or session.
32. Which of the following is a strategy for previewing reading material?
A. Do not get distracted by the table of contents, headings, and other features.
B. Read each sentence carefully and make notes while doing so.
C. Read the first paragraph of the chapter, section, or article.
D. Do not get distracted by illustrations.
33. Where is the main idea of a written paragraph usually found?
A. In the third line of the paragraph
B. In the footer
C. In the topic sentence
D. In the header
34. Which of the following is a tip to follow when taking reading notes?
A. Use complete sentences.
B. Always take verbatim notes.
C. Do not use abbreviations.
D. Use pen rather than pencil.
35. _____ is a way of delivering education or training anytime and anyplace.
A. Distance learning
B. Classroom training
C. Vestibule training
D. Close-to-the-job learning
Fill in the Blank Questions
36. Sharon’s boss is giving her some feedbacks about her missed deadlines over the past few
months. Sharon is not open to feedbacks and sighs at repeated intervals because she is resistant
to what her boss is saying. Sharon’s nonverbal communication is an example of _____.
37. _____, as it relates to nonverbal communication, is the physical distance maintained with others.
38. For North Americans, the distance of 18 inches to 3 feet, used for casual and friendly
conversations, is known as _____.
39. A handshake is an example of _____ communication.
40. _____ is hearing something with thoughtful attention.
41. The physical function of detecting sound is called _____.
42. In the listening model, _____ is the act of using retained and interpreted sounds.
43. A(n) _____ is a meeting held by means of advanced telephone and sometimes computer
technology that enables people from several locations to participate simultaneously.
44. _____ refers to understanding the content of the reading material.
45. _____ refers to remembering the content of the reading material.
46. List and describe the five categories of nonverbal communication.
47. Explain with an example how you might convey conflicting signals while communicating with
48. Differentiate between hearing and listening with examples.
49. Explain the difference between passive and active listening. When is each type of listening
50. Discuss any five barriers to listening and how you could overcome them.
51. Lenny is attending a training session on how to achieve work-life balance. Discuss the steps he
can follow to ensure that he has retained the content of the speaker’s message.
52. Discuss the ways in which you can prepare yourself physically and mentally to listen attentively to
a speaker at a training session.
53. List and discuss, with examples, five ways in which you can use nonverbal cues to show
speakers that you are listening to them.
54. List the five steps you should follow when previewing material before taking notes.
55. Describe the points to remember when you are rereading and reviewing your work.
Chapter 02 Interpreting Communication Answer Key
True / False Questions
1. During her boss’s presentation at a work conference, Patricia is bored and cannot help
yawning and looking at her watch. Her behavior is an example of nonverbal communication.
Patricia looking at her watch is an example of nonverbal communication. Nonverbal
communication is communication without words.
Accessibility: Keyboard Navigation
Learning Objective: 02-01 Discuss the basics of nonverbal communication and their importance in all interactions.
Level of Difficulty: 2 Medium
Topic: Essential Principles