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Chapter 2: Diversity
TRUE/FALSE
- Diversity refers to the variety of observable and unobservable similarities and differences among people.
ANS: T PTS: 1 DIF: Difficulty: Moderate
REF: p. 40 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: What is Diversity? KEY: Bloom’s: Knowledge
- Diversity is mostly about demographics.
ANS: F PTS: 1 DIF: Difficulty: Challenging
REF: p. 40 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: What is Diversity? KEY: Bloom’s: Knowledge
- The fact that Rosa describes herself as both a doctor and a Hispanic shows how diversity reflects combinations of characteristics.
ANS: T PTS: 1 DIF: Difficulty: Challenging
REF: p. 40 NAT: BUSPROG: Diversity STA: DISC: Individual Dynamics TOP: What is Diversity? KEY: Bloom’s: Application
- Surface-level diversity means observable differences in people, including race, age, ethnicity, physical abilities, physical characteristics, and gender.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 40 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: Types of Diversity KEY: Bloom’s: Knowledge
- Deep-level diversity means observable differences in people, including race, age, ethnicity, physical abilities, physical characteristics, and gender.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 40 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: Types of Diversity KEY: Bloom’s: Knowledge
- A single group member’s similarities and differences from other group members is called relational demography.
ANS: T PTS: 1 DIF: Difficulty: Moderate
REF: p. 41 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: Types of Diversity KEY: Bloom’s: Knowledge
- Separation, variety, and disparity summarize the three other types of within-group diversity that reflect different types of deep-level diversity.
ANS: T PTS: 1 DIF: Difficulty: Moderate
REF: p. 41 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: Types of Diversity KEY: Bloom’s: Synthesis
- Research has found that firm performance does not change when employees have more positive attitudes toward diversity.
ANS: F PTS: 1 DIF: Difficulty: Moderate
REF: p. 42 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: Business Case for Diversity KEY: Bloom’s: Knowledge
- Although many managers view diversity as a benefit to their companies, researchers are more divided on the effects diversity has on workgroup performance.
ANS: T PTS: 1 DIF: Difficulty: Moderate
REF: p. 43 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: Business Case for Diversity KEY: Bloom’s: Knowledge
- Diversity is usually not a source of creativity and innovation.
ANS: F PTS: 1 DIF: Difficulty: Moderate
REF: p. 43 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: Business Case for Diversity KEY: Bloom’s: Knowledge
- If an employer refuses to hire someone based on his or her race, the employer is violating Title VII of the Civil Rights Act of 1964.
ANS: T PTS: 1 DIF: Difficulty: Challenging
REF: p. 44 NAT: BUSPROG: Diversity
STA: DISC: Legal Responsibilities TOP: Business Case for Diversity
KEY: Bloom’s: Application
- The ethnic and cultural mix of the U.S. workforce is changing.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 44 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: Diversity Trends KEY: Bloom’s: Knowledge
- By 2030, about 1 in 5 people will be 65 or over.
ANS: T PTS: 1 DIF: Difficulty: Moderate
REF: p. 44 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: Diversity Trends KEY: Bloom’s: Knowledge
- In the future global workforce, there should be a surplus in talent due to larger diversity.
ANS: F PTS: 1 DIF: Difficulty: Challenging
REF: p. 46 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: Diversity Trends KEY: Bloom’s: Knowledge
- There is little evidence that diversity in top management teams influences group performance.
ANS: T PTS: 1 DIF: Difficulty: Moderate
REF: p. 47 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: Potential Downside of Diversity KEY: Bloom’s: Knowledge
- There is strong evidence that supervisors and subordinates tend to like each other more (and therefore accomplish more) when they are of similar ages.
ANS: F PTS: 1 DIF: Difficulty: Moderate
REF: p. 47 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: Potential Downside of Diversity KEY: Bloom’s: Comprehension
- Over time, surface-level diversity becomes less important, and deep-level diversity becomes more important to group cohesiveness.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 49 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: How Does Diversity Influence Individual and Organizational Outcomes?
KEY: Bloom’s: Knowledge
- Inclusion (the sense of being safe, valued, and engaged in a group) results in more information sharing and commitment.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 49 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: How Does Diversity Influence Individual and Organizational Outcomes? KEY: Bloom’s: Knowledge
- The need to integrate diverse information and reconcile different perspectives may stimulate more creative thinking and prevent premature agreement on courses of action that can lead to better solutions and innovative performances.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 49 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: How Does Diversity Influence Individual and Organizational Outcomes?
KEY: Bloom’s: Analysis
- Leveraging diversity is ultimately about developing an organization that includes the contributions of all of its members.
ANS: T PTS: 1 DIF: Difficulty: Easy REF: p. 49 NAT: BUSPROG: Diversity STA: DISC: HRM
TOP: How Does Diversity Influence Individual and Organizational Outcomes? KEY: Bloom’s: Synthesis
- Feeling like we are part of a group socially as well as in a task performance capacity decreases our commitment to the group.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 48 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: How Does Diversity Influence Individual and Organizational Outcomes? KEY: Bloom’s: Knowledge
- Lower status group members are less likely to share their ideas or challenge the ideas of the higherstatus members.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 48 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: How Does Diversity Influence Individual and Organizational Outcomes? KEY: Bloom’s: Knowledge
- If diverse employees are not included in organizational decision making or are marginalized at work, they are more likely to leave the organization.
ANS: T PTS: 1 DIF: Difficulty: Easy REF: p. 48 NAT: BUSPROG: Diversity STA: DISC: HRM
TOP: How Does Diversity Influence Individual and Organizational Outcomes?
KEY: Bloom’s: Knowledge
- Ethnocentrism often has less to do with prejudice and more to do with inexperience or ignorance.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 52 NAT: BUSPROG: Diversity STA: DISC: Individual Dynamics TOP: Barriers to Inclusion KEY: Bloom’s: Comprehension
- Title VII effectively eliminated all bigotry in workplaces.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 51 NAT: BUSPROG: Diversity
STA: DISC: Legal Responsibilities TOP: Barriers to Inclusion
KEY: Bloom’s: Evaluation
- All organizations have formal and informal networks.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 52 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: Barriers to Inclusion KEY: Bloom’s: Knowledge
- Organizational networks do not affect mentoring opportunities.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 52 NAT: BUSPROG: Diversity STA: DISC: HRM
TOP: Barriers to Inclusion KEY: Bloom’s: Comprehension
- The “like me” bias is inconsistent with social categorization theory.
ANS: F PTS: 1 DIF: Difficulty: Moderate
REF: p. 51 NAT: BUSPROG: Diversity STA: DISC: HRM
TOP: Barriers to Inclusion KEY: Bloom’s: Analysis
- The “like me” bias can be either conscious or unconscious.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 51 NAT: BUSPROG: Diversity STA: DISC: Individual Dynamics
TOP: Barriers to Inclusion KEY: Bloom’s: Analysis
- Women and minorities are never excluded from informal organizational networks.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 52 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: Barriers to Inclusion KEY: Bloom’s: Knowledge
- People have a tendency to trust, cooperate with, and like out-group members more than in-group members.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 51 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics TOP: Barriers to Inclusion KEY: Bloom’s: Knowledge
- Diversity alone guarantees positive organizational outcomes.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 53 NAT: BUSPROG: Diversity STA: DISC: HRM
TOP: Managing Diversity KEY: Bloom’s: Knowledge
- If top managers do not promote inclusion and respect diversity, lower-level managers and employees are not likely to do so either.
ANS: T PTS: 1 DIF: Difficulty: Moderate
REF: p. 53 NAT: BUSPROG: Diversity STA: DISC: HRM
TOP: Managing Diversity KEY: Bloom’s: Analysis
- Diversity is less likely to positively affect companies if they support diverse employees in higher-level positions and help all employees effectively interact with people who are different from them.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 53 NAT: BUSPROG: Diversity STA: DISC: HRM
TOP: Managing Diversity KEY: Bloom’s: Knowledge
- Diversity initiatives are more successful when the company is able to keep employees thinking about
diversity issues, even when they don’t feel a direct, negative impact.
ANS: T PTS: 1 DIF: Difficulty: Moderate
REF: p. 53 NAT: BUSPROG: Diversity STA: DISC: HRM
TOP: Managing Diversity KEY: Bloom’s: Comprehension
- Top executives within aerospace giant Boeing are asked to mentor at least one person each, and many of its businesses require that each senior executive mentor three people, at least one of them a woman and one a minority.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 53 NAT: BUSPROG: Diversity STA: DISC: Strategy
TOP: Managing Diversity KEY: Bloom’s: Comprehension
- Diversity training and diversity education need to communicate that bias is not a part of being human.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 54 NAT: BUSPROG: Diversity STA: DISC: HRM
TOP: Managing Diversity KEY: Bloom’s: Comprehension
- It is not realistic to claim or to pursue an “I’m totally unbiased” stance with regard to diversity.
ANS: T PTS: 1 DIF: Difficulty: Moderate
REF: p. 54 NAT: BUSPROG: Diversity STA: DISC: Individual Dynamics
TOP: Managing Diversity KEY: Bloom’s: Knowledge
- To manage diversity effectively as both an employee and as a manager, it is important not to be aware of your biases and attitudes toward diversity.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 54 NAT: BUSPROG: Diversity STA: DISC: HRM
TOP: Managing Diversity KEY: Bloom’s: Comprehension
- When senior female women at eBay communicated their commitment to the success of other women in the company it reinforced female employees’ emotional attachment to the firm and strengthened their belief that eBay is a great place to work.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 54 NAT: BUSPROG: Diversity STA: DISC: Leadership Principles
TOP: Managing Diversity KEY: Bloom’s: Comprehension
- Diversity metrics allow companies to monitor their progress and to define their priorities for future action.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 56 NAT: BUSPROG: Diversity STA: DISC: Strategy
TOP: Managing Diversity KEY: Bloom’s: Knowledge
- Societal culture is an important source of diversity.
ANS: T PTS: 1 DIF: Difficulty: Moderate
REF: p. 56 NAT: BUSPROG: Diversity
STA: DISC: Environmental Influence TOP: The Role of Societal Culture
KEY: Bloom’s: Knowledge
- National boundaries always coincide with cultural boundaries.
ANS: F PTS: 1 DIF: Difficulty: Moderate
REF: p. 56 NAT: BUSPROG: Diversity
STA: DISC: Environmental Influence TOP: The Role of Societal Culture KEY: Bloom’s: Knowledge
- High individualism reflects loose ties with others.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 58 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: The Role of Societal Culture KEY: Bloom’s: Knowledge
- Lower power distance is associated with hierarchical, centralized companies that have large gaps in authority, respect, and compensation, while higher power distance is reflected in flatter organizations in which employees and supervisors are considered almost as equals.
ANS: F PTS: 1 DIF: Difficulty: Moderate
REF: p. 57 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: The Role of Societal Culture KEY: Bloom’s: Application
- In highly masculine cultures, men are expected to be assertive and strong and to be the sole provider for the family.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 58 NAT: BUSPROG: Diversity
STA: DISC: Environmental Influence TOP: The Role of Societal Culture KEY: Bloom’s: Knowledge
- A longer term orientation is reflected in a strong work ethic and placing high value on education and training, whereas a shorter term orientation is characterized by higher individualism, creativity, and equality.
ANS: T PTS: 1 DIF: Difficulty: Moderate
REF: p. 58 NAT: BUSPROG: Diversity
STA: DISC: Environmental Influence TOP: The Role of Societal Culture KEY: Bloom’s: Application
- Most people do not have to put much effort into developing cultural competence; it comes naturally to most of us.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 60 NAT: BUSPROG: Diversity
STA: DISC: Ethical Responsibilities TOP: The Role of Societal Culture
KEY: Bloom’s: Knowledge
MULTIPLE CHOICE
- Some of the first diversities that people think about are _____.
- gender
- race
- age
- all of these
ANS: D PTS: 1 DIF: Difficulty: Moderate
REF: p. 40 NAT: BUSPROG: Diversity STA: DISC: Individual Dynamics TOP: What is Diversity? KEY: Bloom’s: Knowledge
- ____ refers to the variety of observable and unobservable similarities and differences among people. Uniqueness
- Race
- Characteristics
- Diversity
ANS: D PTS: 1 DIF: Difficulty: Moderate
REF: p. 40 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: What is Diversity? KEY: Bloom’s: Knowledge
- Which of the following is considered diversity?
- life experiences
- educational background
- where someone is from
- all of these
ANS: D PTS: 1 DIF: Difficulty: Moderate
REF: p. 40 NAT: BUSPROG: Diversity STA: DISC: Individual Dynamics
TOP: What is Diversity? KEY: Bloom’s: Knowledge
- Diversity is much more than ____ and can reflect combinations of characteristics rather than a single attribute.
- appearance
- demographics
- gender
- attitudes
ANS: B PTS: 1 DIF: Difficulty: Challenging
REF: p. 40 NAT: BUSPROG: Diversity STA: DISC: Individual Dynamics TOP: What is Diversity? KEY: Bloom’s: Knowledge
- ______ refers to observable differences in people, including race, age, ethnicity, physical abilities, physical characteristics, and gender. Surface-level diversity
- Deep-level diversity
- All-level diversity
- Longitudinal diversity
ANS: A PTS: 1 DIF: Difficulty: Moderate
REF: p. 40 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: Types of Diversity KEY: Bloom’s: Knowledge
- ______ refers to individual differences that cannot be seen directly, including goals, values, personalities, decision-making styles, knowledge, skills, abilities, and attitudes. Surface-level diversity
- Deep-level diversity
- All-level diversity
- Longitudinal diversity
ANS: B PTS: 1 DIF: Difficulty: Moderate
REF: p. 40 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics TOP: Types of Diversity KEY: Bloom’s: Knowledge
- When you notice that someone is tall, what type of diversity are you noticing? a. attitudinal diversity
- deep-level diversity
- surface-level diversity
- longitudinal diversity
ANS: C PTS: 1 DIF: Difficulty: Moderate
REF: p. 40 NAT: BUSPROG: Diversity STA: DISC: Individual Dynamics
TOP: Types of Diversity KEY: Bloom’s: Application
- ____ refers to the “invisible” characteristics in others that take more time to learn about, but can have a strong effect on group and organizational performance. a. Attitudinal diversity
- Deep-level diversity
- Surface-level diversity
- Longitudinal diversity
ANS: B PTS: 1 DIF: Difficulty: Moderate
REF: p. 40 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics TOP: Types of Diversity KEY: Bloom’s: Knowledge
- If you thought you were different from other people at work because of a lower pay rate, you would have the diversity perspective of _________. a. attitudinal diversity
- deep-level diversity
- surface-level diversity
- relational demography
ANS: D PTS: 1 DIF: Difficulty: Challenging
REF: p. 40 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics TOP: Types of Diversity KEY: Bloom’s: Application
- ______ is a single group member’s similarities to and differences from other group members. a. Surface-level diversity
- Relational demography
- Attitudinal diversity
- Deep-level diversity
ANS: B PTS: 1 DIF: Difficulty: Easy
REF: p. 41 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: Types of Diversity KEY: Bloom’s: Knowledge
- Being in the numerical minority in a group based on some unique characteristic and being assumed to fully represent that minority group is called a ____. a. disparity
- variety
- token
- separation
ANS: C PTS: 1 DIF: Difficulty: Moderate
REF: p. 41 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: Types of Diversity KEY: Bloom’s: Knowledge
- _____ means differences in a certain type or category, including group members’ expertise, knowledge, or functional background. a. Disparity
- Variety
- Token
- Separation
ANS: B PTS: 1 DIF: Difficulty: Moderate
REF: p. 41 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: Types of Diversity KEY: Bloom’s: Knowledge
- _____ reflects dissimilarity in an attitude or value, for example, especially with regards to group goals or processes.
- Disparity
- Variety
- Token
- Separation
ANS: D PTS: 1 DIF: Difficulty: Moderate
REF: p. 41 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: Types of Diversity KEY: Bloom’s: Knowledge
- _____ means differences in the concentration of valuable social assets or resources—dissimilarity in rank, pay, decision-making authority, or status, for example.
- Disparity
- Variety
- Token
- Separation
ANS: A PTS: 1 DIF: Difficulty: Moderate
REF: p. 41 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: Types of Diversity KEY: Bloom’s: Knowledge
- A team that has a CEO, vice president, and two mid-level managers on it would have which of the following types of diversity? a. disparity
- variety
- token
- separation
ANS: A PTS: 1 DIF: Difficulty: Moderate
REF: p. 41 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics TOP: Types of Diversity KEY: Bloom’s: Application
- A team that has a marketing professional, a materials specialist, and an engineer represent what type of diversity?
- disparity
- variety
- token
- separation
ANS: B PTS: 1 DIF: Difficulty: Moderate
REF: p. 42 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics TOP: Types of Diversity KEY: Bloom’s: Application
- Research has found that firm performance _____ when employees have more ____ attitudes toward diversity.
- increases; positive
- decreases; negative
- increases; negative
- decreases; positive
ANS: A PTS: 1 DIF: Difficulty: Moderate
REF: p. 42 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: Business Case for Diversity KEY: Bloom’s: Knowledge
- At cereal giant Kellogg Company, ____ and _____ are critical to competing successfully in the global marketplace.
- sales; marketing
- diversity; inclusion
- engineering; low prices
- variety; disparity
ANS: B PTS: 1 DIF: Difficulty: Moderate
REF: p. 43 NAT: BUSPROG: Diversity STA: DISC: Strategy
TOP: Business Case for Diversity KEY: Bloom’s: Application
- Although many managers view diversity as a benefit to their companies, researchers are more divided on the effects diversity has on _________. a. sales
- customer perspectives
- workgroup performance
- individual performance
ANS: C PTS: 1 DIF: Difficulty: Moderate
REF: p. 43 NAT: BUSPROG: Diversity STA: DISC: Group Dynamics
TOP: Business Case for Diversity KEY: Bloom’s: Knowledge
- Diversity can be a source of creativity and innovation that can create a. sales
- a competitive advantage
- workgroup performance
- individual performance
ANS: B PTS: 1 DIF: Difficulty: Moderate
REF: p. 43 NAT: BUSPROG: Diversity STA: DISC: Strategy
TOP: Business Case for Diversity KEY: Bloom’s: Knowledge
- Having more women in top management positively affects the performance of firms pursuing a/an _____ strategy. a. diverse
- competitive advantage
- winning
- innovation
ANS: D PTS: 1 DIF: Difficulty: Moderate
REF: p. 43 NAT: BUSPROG: Diversity STA: DISC: Strategy
TOP: Business Case for Diversity KEY: Bloom’s: Knowledge
- What is one of the more recent reasons that is important to have diversity in today’s business world? a. there are tax advantages
- minorities will not shop at your store
- lawsuits will happen more often if you don’t have a diverse workforce
- barriers that once separated the world’s people are no longer there (for example, time, distance, or politics)
ANS: D PTS: 1 DIF: Difficulty: Challenging
REF: p. 43 NAT: BUSPROG: Diversity
STA: DISC: Environmental Influence TOP: Business Case for Diversity KEY: Bloom’s: Knowledge
- Although many other anti-discrimination laws exist, one of the most important is _____.
- Title VII of the Civil Rights Act of 1964
- Title V of the Civil Rights Act of 1954
- The Civil Rights Act of 1991
- The Emancipation Proclamation
ANS: A PTS: 1 DIF: Difficulty: Moderate
REF: p. 44 NAT: BUSPROG: Diversity
STA: DISC: Legal Responsibilities TOP: Business Case for Diversity KEY: Bloom’s: Knowledge
- Title VII prohibits employee discrimination based on a variety of characteristics. Which of the following is NOT included? a. race
- sex
- sexual orientation
- religion
ANS: C PTS: 1 DIF: Difficulty: Moderate
REF: p. 44 NAT: BUSPROG: Diversity
STA: DISC: Legal Responsibilities TOP: Business Case for Diversity KEY: Bloom’s: Knowledge
- _______ allows monetary damages in cases of intentional employment discrimination.
- Title VII of the Civil Rights Act of 1964
- Title V of the Civil Rights Act of 1954
- The Civil Rights Act of 1991
- The Emancipation Proclamation
ANS: C PTS: 1 DIF: Difficulty: Moderate
REF: p. 44 NAT: BUSPROG: Diversity
STA: DISC: Legal Responsibilities TOP: Business Case for Diversity KEY: Bloom’s: Knowledge