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Sample Chapters
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True/False Questions
1. _______ When assessing a document’s usability, you should consider ethical and
legal concerns.
2. _______ Highly technical audiences need facts and figures explained in the
simplest terms.
3. _______ Web pages are useful for linking different levels of information.
4. _______ Always provide readers with more than they want and need.
5. _______ Determining all the needs of a large and diverse audience is easy to do.
6. _______ Calculating the final costs of a document is not a technical
communicator’s concern.
7. _______ When you are unsure of who will read a document, write to a “general
reader.”
8. _______ A short document can be rewritten at different levels for different
audiences.
Fill-in-the-Blank Questions
9. An audience with no specialized training is called a ________________
audience.
10. The image of you that readers see “between the lines” is called your
________________ and is created by the tone you adopt.
11. Creating a(n) ________________________ statement will help you identify
your readers and their needs.
Multiple-Choice Questions
12. A usable document is
(a) safe.
(b) easy to navigate.
(c) dependable.
(d) All of these answers are correct.
(e) b and c.
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13. Semi-technical audiences consist of
(a) informed persons as well as experts.
(b) informed persons who are not experts.
(c) laypersons.
(d) laypersons and experts.
(e) laypersons and informed persons.
14. Your audience will have preferences about all of the following except
(a) your brainstorming process.
(b) the deadline.
(c) the document’s length.
(d) whether the document will be in paper or electronic form.
(e) the level of detail.
15. Which of the following statements is correct?
(a) Secondary readers are decision makers who request a document.
(b) The primary audience is an immediate set of readers.
(c) Secondary readers are often those who will carry out a project.
(d) Tertiary readers are both primary and secondary audiences.
(e) b and c.
16. Technical documents are written to
(a) define something.
(b) describe something.
(c) explain something.
(d) propose something.
(e) All of the answers are correct.
17. The North American business culture prefers
(a) indirect answers.
(b) ambiguous messages.
(c) plain talk.
(d) interpretations left to the reader.
(e) All of the answers are correct.
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ANSWER KEY
1. T
2. F
3. T
4. F
5. F
6. F
7. T
8. T
9. nontechnical
10. persona
11. audience and purpose
12. d
13. b
14. a
15. e
16. e
17. c
