Instant Download with all chapters and Answers
Sample Chapters
*you will get test bank in PDF in best viewable format after buy*
The Communication Process
NAME: ______________________________________
TRUE/FALSE. Write “T” if the statement is true and “F” if the statement is false.
1) Poorly written correspondence wastes time. 1) _______
2) Part of prewriting is to determine your communication channel. 2) _______
3) Answering the “reporter’s questions” helps you create the content of your correspondence. 3) _______
4) Flowcharting is an effective visual technique that does not organize data chronologically. 4) _______
5) Usability testing helps determine the success of a draft. 5) _______
6) The most important phase in the writing process is gathering documentation. 6) _______
7) Accuracy in technical writing requires that you proofread your text. 7) _______
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the
question.
8) When you are given a writing assignment, usability testing is designed to be used for the 8) _______
A) prewriting phase.
B) formatting phase.
C) writing phase.
D) rewriting phase.
E) All of these answers are correct.
9) The objectives of the prewriting process include 9) _______
A) organizing content. B) examining purposes. C) proofreading. D) formatting content.
10) The writing process is subdivided into the following three-part sequence: 10) ______
A) prewriting, rewriting, and revising.
B) prewriting, drafting, and proofreading.
C) prewriting, writing, and rewriting.
D) prewriting, revising, and rewriting.
E) None of these answers is correct.
11) Two examples of prewriting techniques are 11) ______
A) flowcharting and reformatting.
B) branching and enhancing.
C) mind mapping and brainstorming.
D) usability testing and simplifying.
E) None of these answers is correct.
6
12) Probably the most important stage in the writing process is 12) ______
A) proofreading.
B) rewriting.
C) writing.
D) prewriting.
E) All phases are equally important.
13) During the writing process, 13) ______
A) once the purpose and goal of the document are determined, the steps can be
completed in any order.
B) all three steps may occur simultaneously.
C) it is important to work through each of the three steps one at a time.
D) the prewriting step must be completed before moving on to any other step.
14) Single sourcing is 14) ______
A) producing a document that is intended for one source.
B) using one source for data gathering.
C) producing documents that are intended to be recombined and reused across
projects and various media.
D) None of these answers is correct.
15) Storyboarding 15) ______
A) is especially useful for preparing instructions.
B) answers the reporter’s questions.
C) allows you to look at your topic from multiple perspectives.
D) allows you to see what your document might look like.
16) Mind mapping 16) ______
A) answers the reporter’s questions.
B) is especially useful for preparing instructions.
C) allows you to look at your topic from multiple perspectives.
D) allows you to see what your document might look like.
17) If, before a staff meeting, you asked employees for agenda items, you are using
which of the following techniques? 17) ______
A) mind mapping B) storyboarding
C) outlining D) brainstorming or listing
18) Content should be formatted for readability during which step in the writing process? 18) ______
A) prewriting B) rewriting
C) writing D) None of these answers is correct.
19) If your purpose for writing was to complain about the poor quality of a coat you
purchased at your favorite clothing store, what kind of letter would you write? 19) ______
A) a letter to build rapport B) a letter to instruct
C) a letter to persuade D) a letter to inform
7
20) The National Commission of Writing identified essential skills in technical communication
that employers want. The most important was 20) ______
A) documentation and supporting data. B) spelling, grammar, and punctuation.
C) accuracy. D) logic.
ESSAY. Write your answer in the space provided or on a separate sheet of paper.
21) Through usability testing, the technical communicator decides what works in the draft and what
requires rewriting. Usability focuses on four key factors. List and discuss each of the four.
22) Discuss the six objectives in prewriting and explain why each step is important to the technical
communicator.
23) Explain why proofreading is important. Provide examples.
8
ANSWER KEY
1) TRUE
2) TRUE
3) TRUE
4) FALSE
5) TRUE
6) FALSE
7) TRUE
8) D
9) B
10) C
11) C
12) B
13) B
14) C
15) D
16) C
17) D
18) C
19) C
20) C
21) Answers will vary.
22) Answers will vary.
23) Answers will vary
